Service Account Manager - Pool Division at Platinum Pool Service

Platinum Pool Service has been keeping Omaha pools clean, safe, and enjoyable since 2006. As a family-owned and operated company, we've grown into the leading residential pool service provider in the area and we're just getting started. We go beyond pool cleaning and repairs, we enhance quality of life, helping families relax, connect, and enjoy their time together.

We're looking for a hands-on, people-focused Service Account Manager - Pool Division who thrives in the field, not just behind a desk. The Service Account Manager - Pool Division serves as the primary liaison between clients and the operations team. This role manages client relationships, ensures service quality, and oversees the financial performance of assigned accounts. The Service Account Manager is responsible for property inspections, enhancement sales, contract renewals, and delivering exceptional customer service that builds long-term partnerships.

This is a great opportunity for someone who loves building strong client relationships, enjoys being out in the field, and takes pride in delivering exceptional service. We offer our Service Account Manager - Pool Division a competitive salary of $60,000-$75,000. We also offer paid vacation, paid holidays, and a Simple IRA plan with a company match, training, certifications and room to grow.

Service Account Manager-Pool Division Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring proactive communication, timely follow-up, and effective service solutions that strengthen relationships and drive satisfaction.
• Lead and drive new client acquisition by proactively identifying, cultivating, and converting high-value opportunities, building a robust revenue pipeline that fuels sustained, long-term growth.
• Conduct regular site audits to evaluate quality, identify enhancement opportunities, and address client concerns promptly and professionally ensuring positive outcomes and sustained trust.
• Oversee financial performance by monitoring budgets, tracking job costs, and managing account profitability. Prepare and present enhancement and renewal proposals that support client goals and business growth.
• Develop and deliver professional proposals and contract renewals, providing timely follow-up within 24 hours and identifying opportunities for service expansion.
• Maintain accurate client records, KPI reports, and other administrative documentation. Participate in leadership and strategic planning meetings to support operational excellence and organizational success.

Service Account Manager-Pool Division Requirements:

• 3–5 years of account management experience in the pool industry or a related role in the construction, maintenance, or field service operations industry.
• Strong understanding of service economics, labor efficiency, and field productivity metrics.
• Willingness to be present in the field- leading by example and supporting techs on-site when needed.
• Exceptional communication, organizational, leadership, and client relationship management skills.
• Experienced managing multiple client accounts, budgets, and service deliverables simultaneously.
• Experience with scheduling and service/project management software.
• Valid driver's license with a clean driving record.
• Ability to pass a background check.

Please do not contact Platinum Pool offices regarding your application. Applications will only be received through this link. Recruitment is not being handled on-site.

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