Server - The Remedy Dog Bar

The Remedy Dog Bar is a hybrid restaurant, bar, and supervised dog social yard (“The Doggio”). We operate as a team-based, shared tip-pool environment where all staff assist guests, dogs, and each other. All employees are cross-trained and may support front-of-house, back-of-house, and Doggio operations based on volume and daily needs.

We are not just serving food - we are managing a social environment for both people and dogs.

Employees should expect a fast-paced setting combining elements of full-service dining, quick-service efficiency, and animal care supervision.

SERVER

Title: Server
Department: Front of House / Doggio Support
Reports To: Shift Lead / Manager on Duty

Job Summary

To serve the guest by providing them with a welcoming environment by ensuring complete satisfaction through superior food product, as well as quick, friendly, and superior service.Servers will assist guests with memberships, waivers, and dog rules while ensuring a safe and welcoming environment for both people and pets when applicable.

Duties & Responsibilities

·         Extend a warm and friendly greeting to all guests and dogs upon arrival

·         Explain menu items and answer product question as raised by guests

·         Explain how the Doggio works (rules, supervision, waivers)

·         Take food and beverage orders and enter into POS

·         Maintain a positive and professional approach with co-workers and customers

·         Deliver food and beverages to tables and patio areas

·         Assist guests with membership check-ins and documentation

·         Monitor dog behavior and notify Woofaree staff of concerns

·         Complete all side work which includes various cleaning tasks (busing tables, rolling silverware, etc.)

·         Ensure tables are enjoying their meals and take action to correct any issues

·         Properly checks ID’s for any guest purchasing alcohol

·         Maintain restaurant and table cleanliness and patio sanitation

·         Help run drinks/food for teammates when needed

·         Reset seating areas and assist with bussing

·         Answer guest questions regarding dogs, menu, and events

·         Assist in closing and opening duties

·         Support bartenders, hosts, and Doggio staff during high volume

·         Communicate openly, timely, and honestly with subordinates, superiors and all others about plans, progress, and problems

·         Always be approachable, coachable and have a good positive attitude

Required Skills & Abilities

·         Must be at least 18 years of age

·         Strong guest service personality

·         Comfortable interacting with dogs of all sizes

·         Ability to multitask in a loud, fast environment

·         Team-oriented mindset

·         Conflict-resolution skills (guest and dog situations)

Physical Requirements

·         Standing/walking for long periods

·         Must be able to lift 50 lbs. without assistance

·         Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:

·         Walking, standing or sitting for extended periods of time.

·         Working outdoors in heat or cold

·         Exposure to barking dogs and busy patio environments

·         Maintain effective audio-visual discrimination and perception needed for:

o    Making observations

o    Communicating with others

o    Reading and writing