Senior User Experience Designer , Amazon Global Logistics (AGL)

Amazon

Bellevue, WA

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JOB DETAILS

LOCATION

Bellevue, WA

POSTED

30+ days ago

Description The Amazon Global Logistics is a highly innovative team of program and product managers collaborating to deliver worldwide shippings solutions for our internal and external customers. We are building Amazon Global Logistics into a global offering handling cross-border movements of cargo. Our mission is to transform global trade and increase the speed of frictionless cross-border solutions by providing strategic, transparent, and predictable shipping services and technologies. Simply put, we are making international movement of goods extremely easy for customers. And all of this in a customer-obsessed manner! Key job responsibilities As a User Experience Designer III at Amazon Global Logistics, you'll design intuitive digital interfaces that enhance user satisfaction across cross-platform applications. Working alongside product managers, developers, and leadership, you'll create functional, aesthetically pleasing designs for customers and internal stakeholders. Core Responsibilities: - Conduct user research through interviews, surveys, usability testing, and analytics to identify pain points. Build user personas, journey maps, and facilitate UX workshops that drive cross-functional alignment and deeper user understanding. - Design wireframes, mockups, and prototypes that balance user needs with business objectives. Use design systems to ensure consistency and scalability while developing strategic concepts that align with organizational goals and create coherent design strategies. - Partner with cross-functional teams to present design solutions, incorporate stakeholder feedback, and ensure accurate implementation. Contribute to design planning and operations, helping prioritize initiatives based on customer value while identifying collaboration opportunities across partner businesses. - Plan and conduct usability testing to evaluate design effectiveness, refining interfaces to meet high accessibility and usability standards. Stay current with industry trends and best practices, advocating for user-centric design principles while identifying enhancement opportunities across digital touchpoints. A day in the life As a UX Designer on the Amazon Global Logistics team, you'll review user research insights and analytics to understand customer interactions with shipping tools. You'll sketch wireframes and refine prototypes that simplify logistics workflows, collaborating with product managers on priorities and go-to-market strategies. You'll facilitate design critiques and join cross-functional meetings with engineering teams to discuss implementation. Afternoons include conducting usability tests with customers to identify friction points and synthesizing findings into actionable recommendations that inform product strategy. Throughout, you'll balance hands-on design work with strategic thinking that shapes how millions experience global logistics. About the team You'll join the Global Logistics and Global Transportation Technology Systems (GL/GTTS) UX team, designing end-to-end experiences for Amazon's global logistics ecosystem. Our team tackles complex logistics challenges across seller-facing shipping tools, internal operations platforms, and transportation systems. We're a collaborative, customer-obsessed team partnering closely with product managers, engineers, and business leaders. From early concepts through implementation and go-to-market strategy, we advocate for user-centered design, facilitate design critiques, and contribute to product decisions impacting millions of customers and sellers worldwide. Basic Qualifications - 8+ years of design experience - 5+ years of UX designer or interaction designer experience - Have an available online portfolio - Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar - Experience working with stakeholders to plan and execute programs that are strategic in nature - Experience in delivering design solutions for projects of large scope and complexity Preferred Qualifications - Experience applying scrum to visual or UX design processes - Experience defining and maintaining design patterns and UX standards Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, East Palo Alto - 156,400.00 - 211,600.00 USD annually USA, TN, Nashville - 129,200.00 - 174,800.00 USD annually USA, TX, Austin - 137,800.00 - 186,400.00 USD annually USA, VA, Arlington - 137,800.00 - 186,400.00 USD annually USA, WA, Bellevue - 137,800.00 - 186,400.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles