Senior Technology Specialist, NYC

The primary responsibility of this role is to deliver white-glove technical support to executive staff and visitors while driving the development, administration, and adoption of internal business solutions at both a strategic and tactical level. This includes expert-level support of macOS and Windows in a mixed enterprise environment, encompassing OS deployment and imaging, advanced system-level troubleshooting, user profile remediation, and end-to-end hardware lifecycle management, alongside administration of core cloud platforms including Microsoft 365 (with an emphasis on Microsoft Teams \ Teams Rooms) and Microsoft Entra ID. Additionally, this person will be accountable for laptop reimaging and employee device distribution.

This role requires a polished, analytical professional with strong technical judgment, a high degree of ownership, and the ability to translate complex technology into reliable, seamless experiences for senior leadership. Working directly with the Director of Technology, this position balances hands-on technical execution with strategic project ownership. Beyond maintaining ticketing and asset management systems, the role is responsible for evaluating and implementing new technologies through cost-benefit analysis including cloud and automation capabilities, producing clear instructional materials, and driving user adoption across the organization. This structure offers a unique opportunity to shape the firm’s internal technology landscape while maintaining exceptional on-site support experience for leadership and guests.

Work Environment

This position operates in a professional corporate office environment. The role routinely uses standard office equipment such as computers, phones, and video conferencing systems. Work is primarily sedentary in nature; however, the employee may occasionally be required to stand, walk, bend, or lift office products and supplies weighing up to 20 pounds.

• Onsite presence required at JDA’s NYC office Monday–Friday.
• Requires professional flexibility to provide on-site support outside of standard business hours for executive engagements and critical system maintenance.
• Reports to the Director of Technology and collaborate closely with Facilities, HR, and Building Engineering teams.
• Communicate clearly and effectively with team members, vendors, and other departments.

Office Support & Executive Services

• Provide white-glove, on-site technical support to executives and guests, ensuring immediate resolution of hardware and software issues with a professional demeanor.
• Provide expert-level troubleshooting for a diverse fleet of hardware, maintaining a consistent experience across both Windows and macOS/iOS platforms.
• Own the end-to-end functionality of Microsoft Teams conference rooms; perform regular pre-meeting system checks on cameras, microphones, and displays to ensure interruption-free sessions.
• Provide dedicated technical presence during high-stakes executive meetings to deliver real-time troubleshooting and specialized AV guidance.
• Manage hardware, software, and licensing, including imaging, deployment, updates, troubleshooting, and license tracking for Windows and macOS devices
• Administer and troubleshoot all office-based technologies, including printers, workstation accessories, desktop monitor installations, and local network connectivity.
• Serve as the primary point of contact for local ISPs and building engineers to ensure facility-wide technology, such as access points and internet services, remain fully operational.

Conference Room and AV Technology

• Support Executive Meetings by ensuring all conference room systems are fully operational in advance, attending sessions as needed to assist participants, resolving issues in real time, and providing user training to enable successful, interruption-free meetings.
• Oversee all technology within two executive-level Microsoft Teams conference rooms equipped with advanced camera systems, as well as one smaller Teams-enabled room, ensuring optimal functionality and performance.
• Maintain and verify the functionality of all conference room technology, performing regular checks to ensure cameras, microphones, and displays operate reliably before scheduled meetings.
• Coordinate with the Director of Technology for planned upgrades and preventative maintenance.

• Expert-level support of macOS and Windows in a mixed enterprise environment.
• Proven experience administering Microsoft Teams and Town Hall events.
• Polished, professional demeanor essential for high-touch executive and visitor support.
• Bachelor’s degree in information technology or equivalent professional experience.
• Self-motivated commitment to delivering white-glove service and exceptional user experiences.
• Advanced analytical troubleshooting skills coupled with superior time management and prioritization.
• Demonstrated ability to coordinate cross-departmental initiatives and vendor relations with minimal supervision.
• Prior experience managing enterprise-level helpdesk ticketing and asset management platforms.