Find JobsSalary EstimateCareer AdviceUpload ResumeEmployers / Post JobProfileMessage Center

Senior Technical Support Engineer

Iconma

Raleigh, NC

Apply
JOB DETAILS
SKILLS
Access Control, Application Programming Interface (API), Artificial Intelligence (AI), Biology, Clinical Information Systems, Clinical Research, Cloud Computing, Computer Science, Finance, GitHub, Health Plan, Healthcare, Identify Issues, Information Technology & Information Systems, Java, Knowledge Base, Machine Tool, Mathematics, Medical Products, Object Oriented (OO), Operational Strategy, Problem Solving Skills, Process Development, Python Programming/Scripting Language, Root Cause Analysis, SQL (Structured Query Language), Scala Programming Language, Software Administration, Statistics, Technical Leadership, Technical Support, VMS Operating System, Virtual Machine (VM)
LOCATION
Raleigh, NC
POSTED
11 days ago

Our Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Engineer for their Raleigh, NC/ Hybrid location.
 
Responsibilities:

  • Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
  • Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
  • Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
  • Create playbooks and knowledge base content for issue resolution.
  • Cloud operations such as creating buckets, VMs, and security access controls
  • Troubleshoot and resolve software API and integration issues
 
Requirements:
  • Bachelor's Degree in Computer Science, Information Systems, Mathematics, Statistics or related area.
  • 3+ years experience troubleshooting object oriented code, with strong preference for Java, Scala and/or Python.
  • 3+ years experience working with SQL, and experience in troubleshooting data issues
  • Proficiency with Github
  • 4+ years of experience in supporting healthcare or life science technology, with a strong preference for those with eClinical or clinical research software products.
  • Experience supporting highly regulated software.
  • Experience with Redox and/or Epic integrations
  • Experience with FHIR
  • Experience with AI to drive support efficiencies
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/