Senior Technical Support Engineer
Iconma
Boston, MA
Our Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Engineer for their Boston, MA/Dallas, TX/Hybrid location.
Responsibilities:
- Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
- Project manage new client deployment issues through to resolution.
- Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
- Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.
- Create reports and dashboards for internal issue tracking purposes.
Requirements:
- 3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.
- Familiarity with SQL and ability to identify root cause of data issues. Proficiency with Jira and Github. Cloud operations experience such as create buckets, VMs, or security access controls
- Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams.
- Exceptional ability to communicate technical details to both senior developers and non-technical customers.
- 4+ years of experience in software or healthcare technology.
- Experience troubleshooting data issues.
- Experience supporting highly regulated software.
- ‘Self starter’ mentality, with a passion for owning and driving issues to resolution.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
About the Company
Iconma
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.