Find JobsSalary EstimateCareer AdviceUpload ResumeEmployers / Post JobProfileMessage Center

Senior Technical Specialist

Servion Global Solutions Inc.

Princeton, NJ

Apply
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Application Programming Interface (API), Bill of Materials (BOM), Call Centers, Call Control, Call Volume, Capacity Management, Cisco CTI Solutions, Cisco Gateways, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Cloud Computing, Computer Architecture, Computer Networks, Cryptography, Customer Relationship Management (CRM) Systems, Design Document, Develop and Maintain Customers, Documentation Design, Electronic Engineering, Field Trials, Finance, Financial Control, Genesys Solutions, Government, H.323, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High Availability, Hybrid Cloud, Identify Issues, Knowledge Transfer, Mentoring, Network Architecture/Engineering, Network Routers, Oracle Database, PCI, Performance Metrics, Pre-Sales, Product Demonstration, Product Engineering, Python Programming/Scripting Language, REST (Representational State Transfer), Regulatory Compliance, Reporting Dashboards, Retail, SIP (Session Initiation Protocol), SOAP (Simple Object Access Protocol), Salesforce.com, Scripting (Scripting Languages), ServiceNow, Software Patches, Splunk, Standard Operating Procedures (SOP), Statement of Work (SOW), Technical Leadership, VMWare ESX/ESXi, VMWare vSphere, VXML (Voice Markup Language), Voice Portals, WebEx, Windows PowerShell, Wireshark (Ethereal)
LOCATION
Princeton, NJ
POSTED
12 days ago

Position Opening 

Servion Global Solutions Inc.

Senior Technical Specialist

$118,789.00/ year


Full-time professional position headquartered in Princeton, New Jersey. 


Proposed Duties:


  • Perform computer network architecture duties.
  • Design, implement, and support complex Cisco Contact Center solutions including Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), Webex Contact Center (WxCC), and Webex Contact Center Enterprise (WxCCE) for enterprise clients across healthcare, finance, retail, and government sectors.
  • Deploy and manage all core UCCE components such as Router, Logger, Administrative Workstation (AW), Historical Data Server (HDS), and Peripheral Gateways (PG) in high availability environments.
  • Perform end-to-end integration with Cisco Unified Communications Manager (CUCM) for agent call control, voice routing, SIP trunking, and dial plan design.
  • Configure and troubleshoot Voice Gateway components including Cisco CUBE, Ingress/Egress gateways, SIP trunks, and VXML gateways with SIP and H.323 protocols.
  • Deploy and maintain Cisco Customer Voice Portal (CVP), including Studio call flow applications, VXML applications, and call queuing logic.
  • Develop and optimize ICM routing scripts including queue treatments, callback workflows, skill-based routing, and third-party integrations.
  • Integrate contact center platforms with third-party CRMs (e.g., Salesforce, ServiceNow), databases (SQL/Oracle), and REST/SOAP APIs to meet custom business needs.
  • Implement Genesys Cloud integrations and SIP trunking between Cisco and other platforms using AudioCodes and Ribbon Session Border Controllers (SBCs).
  • Provide presales support, participate in customer discovery sessions, and contribute to solution design documents, Scope of Work (SoW), and Bill of Materials (BoM).
  • Customize and generate actionable dashboards and reports in Cisco Unified Intelligence Center (CUIC) to meet regulatory, compliance, and business KPI tracking needs.
  • Deliver resilient and scalable HA/DR architecture for on-prem and hybrid cloud deployments with secure interconnectivity and encryption compliance.
  • Perform proactive system health checks, capacity planning, and platform tuning to support high-volume call centers.
  • Collaborate with Cisco TAC and product engineering teams to resolve critical bugs, apply patches, and support field trial features.
  • Lead technical workshops, product demos, and solution reviews with business, IT, and compliance teams in highly regulated environments (e.g., HIPAA, PCI).
  • Document design artifacts, implementation plans, standard operating procedures, and runbooks for knowledge transfer and handover.
  • Mentor junior engineers and support teams, providing Tier 3 escalation support and enhancing team knowledge through structured trainings and hands-on guidance.

Education and experience requirements: Bachelor’s degree in an Electronic Engineering field, plus 3 years of experience in the job offered, or a related Computer Network Architect position. Foreign equivalent degrees are acceptable.


Specific technical requirements: 3 years of verifiable experience employing the following specialty tools and technologies: AudioCodes SBC (Session Border Controller), Splunk, vCUBE, CUSP, Python, PowerShell scripting, Wireshark, VMware ESXi, vSphere, Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), and ECE.


Mail resumes to: Servion Global Solutions Inc., Attn: Meghana Kulkarny, Sr. Manager -HR, 3 Independence Way, Suite 304, Princeton, NJ 08540.  Please Reference: Senior Technical Specialist. 

About the Company

S

Servion Global Solutions Inc.