Senior ServiceNow Administrator
PlanIT Group
Raleigh, NC
Senior ServiceNow Administrator
We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.
The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.
ServiceNow Administration certification preferred
List of tasks to be performed:
General admin/operations support functions:
• Incident Management
• Problem Management
• Change Management
• Service Catalog
• Service Level Management
• Asset Management
• Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
• Confirm that the configurations conform to USPS Standards
• Perform application support activities as specified
• Provide new development requirements as needed
• Document and verify the work being done meets Standards
• Unit Test the systems and provide SIT/CAT plans/assistance
• Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
• Perform application and end user support as required; perform SME ServiceNow customer support
• Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
• Implement assigned Change Requests
• Perform monthly ServiceNow audit activities as defined
• Change Management operations support for ServiceNow
• Administrative and operations support for ServiceNow suite of services
Planning and design of new applications and configurations implemented, including:
• Design and implementation of Organization group roles pertaining to each defined Organization
• Design and Implementation of Change Coordinator groups (if needed)
• Performance evaluation and monitoring
• New application integration
• Change Management oversight
• ServiceNow education/training
• Risk Management oversight
• Operations, maintenance, and management of ServiceNow platform
• System interfaces, eBonding & internal services (i.e., eAccess)
• ServiceNow Performance monitoring
• ServiceNow foundation data updates
• Monthly ServiceNow SOX audits
• CAT/Functionality tests prior to production implementations
• New application integration
o A minimum of eight (8) to twelve (12) years’ relevant experience.
o A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
o Typically performs all functional duties independently.
o Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.
About the Company
PlanIT Group
PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.