Senior Salesforce Business Analyst - REQ002260_1-3175
TheCollegeBoard
Chicago, IL(remote)
Apply
JOB DETAILS
LOCATION
Chicago, IL
POSTED
30+ days ago
information, please see:
https://illinoisjoblink.illinois.gov/jobs/13052857 Senior Salesforce
Business Analyst
College Board - Technology
Location:Remote
Role Type:
- This is a full-time position
About the Team
We are a team of technologists working together to solve complex
technical problems and develop innovative solutions. Embracing a culture
of continuous improvement, we look for ways to incorporate new
technologies in the delivery of systems that are responsible for
analysis and scoring of tests of SAT/PSAT and AP programs. We regularly
collaborate while pitching and sharing our ideas to help define the
future of our applications. Our team is characterized by our positive
team culture, strong technical skills, focus on delivering value and our
ability to have fun while being productive.
About the Opportunity
We are seeking a Senior Salesforce Business Analyst with deep
expertise in analyzing business needs, documenting and optimizing
business processes, gathering requirements, and translating them into
scalable Salesforce solutions across Sales Cloud, Service Cloud, and
Experience Cloud. The ideal candidate has significant hands-on
experience with Salesforce configuration, declarative automation (Flows,
Process Builder), and a strong understanding of Salesforce best
practices, data modeling, and integration capabilities.
This role involves partnering with business stakeholders, product
owners, and technical teams to ensure requirements are clearly defined,
prioritized, and implemented effectively. The Senior Business Analyst
will play a key role throughout the project lifecycle-facilitating
requirements gathering, documenting current and future state business
processes, creating user stories and acceptance criteria, supporting
user testing, developing change management plans and training to support
solutions developed and ensuring solutions align with business goals.
Reporting to the Staff Engineering Director, this individual will work
in an agile environment and help drive adoption of Salesforce across the
organization by aligning business processes with platform capabilities.
In this role, you will:
- Partner with business stakeholders to elicit, document, and
prioritize requirements for Salesforce solutions
```{=html}
```
- Translate business needs into functional specifications, user
stories, and acceptance criteria
```{=html}
```
- Configure and optimize Salesforce features, including Flows, Process
Builder, validation rules, page layouts, and reports/dashboards
```{=html}
```
- Support Sales Cloud, Service Cloud, and Experience Cloud
enhancements that align with evolving program needs
```{=html}
```
- Collaborate with developers, administrators, testers, and business
stakeholders to ensure requirements are implemented correctly and
meet user expectations
```{=html}
```
- Develop business process documentation, workflow diagrams, and
configuration guides
```{=html}
```
- Conduct user acceptance testing (UAT), training, and change
management activities to support adoption
```{=html}
```
- Identify opportunities to improve efficiency, enhance user
experience, and reduce manual processes through Salesforce
capabilities
```{=html}
```
- Stay current on Salesforce platform updates, industry trends, and
best practices to proactively recommend improvements
About You
- Bachelor's degree in Information Systems, Business Administration,
or a related field preferred
```{=html}
```
- Minimum 6-7 years of professional experience as a Business
Analyst, with at least 4-5 years working specifically with
Salesforce in a technology or consulting-focused environments.
```{=html}
```
- Strong knowledge of Salesforce declarative tools, including Flows,
Process Builder, validation rules, and reports/dashboards
```{=html}
```
- Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
functionality and use cases
```{=html}
```
- Experience creating detailed documentation, process maps, and
requirements specifications
```{=html}
```
- Excellent stakeholder management and communication skills, with the
ability to bridge business and technical teams
```{=html}
```
- Experience working in Agile environments, writing user stories, and
supporting sprint planning and backlog refinement
```{=html}
```
- Strong organizational skills and ability to manage multiple
priorities in a fast-paced environment
Nice to have:
- Familiarity with integration concepts (REST/SOAP APIs, middleware)
to support collaboration with technical teams
```{=html}
```
- Exposure to Salesforce DevOps tools (e.g., Gearset, Copado,
Salesforce DX) from a business requirements perspective
Salesforc
About the Company
T