Senior Product Manager (ARC CI Experience Platform)

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a talented Senior Product Manager (ARC CI Experience Platform) to lead product planning and execution for ARC Corporate Intelligence’s CI Experience Platform, ARC’s web-based experience for delivering CI content and enabling customer self-service through account configuration, settings, and file management. This role is responsible for uncovering customer needs for the platform, translating those needs into clear requirements and prioritized roadmaps, and partnering with internal stakeholders and development teams to deliver improvements that increase usability, adoption, and customer value.

In coordination with the Senior Manager, Product Management, this Product Manager supports the execution of the broader Corporate Intelligence strategy by ensuring the CI Experience Platform aligns with CI delivery models (e.g., web-based experiences, data feeds, APIs) and enables consistent customer outcomes. The role requires an understanding of data processing technology, APIs, data models, and cloud infrastructure leveraged by the product team, and the ability to convert those capabilities into intuitive platform workflows.

The Product Manager is responsible for all aspects of product management for the CI Experience Platform including, but not limited to, discovery, requirements definition, prioritization, roadmap development, implementation planning, and management of cross-functional supporting teams. The role also leads development of platform training and enablement materials and supports training delivery in partnership with customer-facing teams to drive successful adoption and effective use of platform capabilities. Effectively partner with both internal and external stakeholders and senior management to ensure the platform objectives are met and deliver the desired business value.

Responsibilities

1. Lead discovery, planning, and execution for the CI Experience Platform, translating customer needs into a prioritized roadmap and delivered platform capabilities.
2. Partner with Product leadership to support commercial objectives, including contribution to revenue planning, investment prioritization, and ongoing performance review.
3. Collaborate with Product Marketing and customer-facing teams to support go-to-market execution, platform positioning, and customer adoption.
4. Work closely with Product Owners, engineering, and design teams to define requirements, prioritize backlogs, and ensure delivery aligns with platform goals and customer workflows.
5. Stay informed on trends and changes in the corporate travel industry to anticipate evolving customer needs and inform platform enhancements.
6. Identify opportunities to improve industry workflows, data exchange, and operational processes, and incorporate those improvements into scalable platform solutions.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered
• Airline Corporate Travel Sales Experience preferred
• 7+ years experience in product management or equivalent experience
• Must be able to develop deep knowledge of ARC customers and users and their processes and apply this knowledge to manage new and existing products and services
• Drive rapid, smooth, and successfully iterative product launches in close collaboration with Product Development, Operations, Marketing and Customer Success stakeholders
• Have experience with Amazon Web Services, APIs, and ARC’s technical product development architectures
• Have experience with and expertise in product release strategies and tactics (including operational readiness), including developing required plans and documentation
• Excellent analytical, planning, facilitation, documentation and communication skills
• Understand customer business processes; drive optimizations; ensure product flows support processes
• Use of data to drive business insights and decision making

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Compensation details: 107400-171800 Yearly Salary

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