Senior Operations Performance Analyst
Herc Rentals Inc
Bonita Springs, FL
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JOB DETAILS
SALARY
$80,000–$90,000 Per Year
SKILLS
A/B Testing, Acceptance Testing, Analysis Skills, Business Intelligence Software, Business Skills, Communication Skills, Continuous Improvement, Corrective Action, Cost Control, Cost Modeling, Cross-Functional, Data Mining, Data Quality, Data Structures, Detail Oriented, Disability Insurance, Finance, Leadership, Legal, Life Insurance, Link Performance, Logistics, Logistics Analysis, Logistics Processes, Metrics, Microsoft Excel, Microsoft Office, Military, NCR Teradata, Network Routing, Operational Audit, Operational Measurement, Operational Support, Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Preventative Maintenance, Pricing, Process Improvement, Product Costing, Project Tracking, Qlik, Rentals, Reporting Dashboards, Return on Investment (ROI), Risk, Root Cause Analysis, SQL (Structured Query Language), Standards Development, Stock Market, Strategic Analysis, Supply Chain Operations, Systems Analysis, Tableau, Team Player, Telehealth, Time Management, Trend Analysis, Truck Driver, Usability Engineering, Validation Testing, Vehicle Fleets, Weight Management, Writing Skills
LOCATION
Bonita Springs, FL
POSTED
1 day ago
Posting Start Date: 3/30/26
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 602 locations and has about 9,600 employees in North America as of December 31, 2025.
Job Purpose
The Senior Operations Performance Analyst plays a critical role in supporting Herc Rentals' logistics and broader operations teams through high quality reporting, dashboards, and analytical insights. For the first 12-18 months, this role will be primarily dedicated to supporting logistics as part of Project Overhaul, a major transformation initiative focused on operating, buying, and pricing better within logistics.
Following this period, the role will transition into a broader Operations performance function, supporting enterprise wide initiatives, KPI development, and continuous improvement efforts across the business.
The analyst will deliver performance trends, KPI insights, and data driven recommendations across transportation and operational metrics, while partnering cross functionally to drive measurable improvements.
What you will do...
LOGISTICS FOCUSED RESPONSIBILITIES (FIRST 12-18 MONTHS)
Serve as the primary point of contact for data-related requests between the FSC Logistics Team and the Project Overhaul team, ensuring alignment during periods where dual processes may temporarily coexist.
Learn and understand logistics processes in depth to better support data needs, performance measurement, and operational insights.
Develop, maintain, and enhance logistics reporting, dashboards, and KPI tracking to support Project Overhaul objectives.
Perform data validation, dashboard testing, and UAT to ensure reporting accuracy, completeness, and usability.
Conduct root cause analyses to identify drivers of performance issues and partner with stakeholders to develop corrective actions.
Support logistics teams in identifying service improvements, revenue opportunities, and cost-saving initiatives (e.g. route optimization, pricing, driver efficiency).
REPORTING, DASHBOARDS AND PERFORMANCE INSIGHTS
Develop and manage transportation and operations reporting including dashboards, weekly and monthly performance updates, trend analysis, and initiative tracking.
Gather reporting and dashboard requirements from stakeholders and translate business needs into clear KPIs and reporting outputs.
Evaluate data and reporting for accuracy, completeness, intent, and scope.
Identify and create new ways to visualize transportation and operational performance trends.
Frame business questions with stakeholders (what decision will be made, what levers exist, what good looks like) and translate them into measurable hypotheses, KPIs, and analytic approaches.
Build actionable performance narratives by linking trends to operational context such as seasonality, customer mix, branch or region differences, fleet availability, and routing constraints.
Conduct deep dive analyses using segmentation and driver trees (e.g. region or branch, customer, jobsite distance, asset class, driver, daypart) to identify contributors to cost, service issues, and missed revenue.
Perform root cause analysis on key logistics outcomes including on-time delivery and pickup, failed stops, utilization, empty miles, detention, overtime, and re-routes, and recommend countermeasures.
Quantify opportunity sizing and ROI for improvement ideas including labor productivity, routing and dispatch rules, network changes, pricing and fees, third-party mix, and preventive maintenance impacts.
Design and measure pilots or A-B tests where feasible and establish benefit tracking to confirm sustained impact.
Create executive-ready insight deliverables including one-page summaries, weekly highlights, risk and issue flags, and decision recommendations.
Partner with process owners to convert insights into standard work by defining metric owners, operating cadences, thresholds, alerts, and follow-up actions.
CROSS FUNCTIONAL COLLABORATION AND DATA ALIGNMENT
Work cross functionally with Operations, IT, Finance, Fleet, and other teams to obtain, validate, and interpret data.
Act as a liaison with IT on integrations, data needs, system access, and analytics enablement.
Ensure reporting and data structures support both current logistics processes and future operational workflows.
OPERATIONS PERFORMANCE SUPPORT (POST PROJECT OVERHAUL)
Support broader Operations initiatives from a performance management and reporting perspective.
Define targets, metrics, and KPIs for operational initiatives and track benefits realization.
Assist with sizing new opportunities through revenue and cost modeling.
Support ancillary and operations teams in identifying new product revenue and cost-saving opportunities.
Handle ad hoc analytical requests, including those from senior leadership.
Requirements
- 5+ years of analytics, insights, or performance management experience.
- Strong strategic and analytical mindset with the ability to interpret complex data.
- Experience supporting initiatives and measuring performance preferred.
- Proven ability to work cross functionally with multiple departments.
- Logistics, transportation, or rental industry experience preferred.
Educational Background
- Bachelor's degree required (Business, Analytics, Supply Chain, Operations, Finance, or related field preferred).
- Prior analytics/insights experience required.
Skills
- Strong written and verbal communication skills.
- Highly organized with exceptional attention to detail.
- Proficient in MS Office, especially Excel.
- Experience writing SQL queries (Teradata or similar); comfortable with data mining and building/maintaining dashboards.
- Strong business acumen with the ability to translate operational needs into clear metrics, insights, and actions.
- Experience with BI tools such as Tableau or Qlik preferred.
- Collaborative team player who drives results through partnership.
- Energetic, enthusiastic, and motivated to deliver high impact outcomes.
- Confident, self driven, and ambitious.
Req #: 68015
Pay Range: $80,000 - $90,000
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
About the Company
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