Senior Manager, Workplace Services Financial Wellness Offer Manager

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Applicants must be authorized to work in the United States now and the future without employer sponsorship.

We believe in the importance of in-office collaboration and fully intend for the selected candidate to work on site 4 days per week in one of the specified locations.

Schwab’s Workplace Services (WS) team is responsible for serving the client’s needs across our Retirement Plan Services, Stock Plan Services, and Designated Brokerage Services businesses.

The Financial Wellness Offer Manager is responsible for defining and driving the strategic vision, roadmap, and execution for the full spectrum of financial support available to Workplace Services participants. The Financial Wellness Offer Manager leads cross-functional teams, influences strategy, and ensures offerings deliver measurable improvements in participant financial wellbeing while strengthening employer relationships and business growth.

You will report to the Director of Integrated Benefits Offer Manager and serve as the primary champion for financial wellness collaborating across the firm to organize, package and maintain the offer. This role is an individual contributor. 

Key responsibilities

• Develop and own the long-term vision and multi-year roadmap for financial wellness solutions.

• Conduct research to understand customer pain points and root causes, translating insights into experience enhancements.

• Design and launch new products and enhancements informed by customer research, data analytics, behavioral insights, and competitive benchmarking.

• Develop and refine pricing strategies and market positioning to maximize competitive advantage and market penetration.

• Prospect, client and industry external presentations serving as the SME, clearly articulating the financial wellness value proposition to internal and external stakeholders.

• Partner and influence across the firm to activate roadmap deliverables on time and within scope.

• Partner with Finance and Strategy teams to build business cases, financial models, forecasts, and ROI analyses for product/offer investments.

• Oversee vendor partners and contracts to ensure performance, compliance, risk management, and alignment with strategic objectives and experience standards.

• Establish KPI frameworks, reporting practices, and maintain key product/offer artifacts aligned with product management discipline.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have. 

Required qualifications:

• Strong client orientation, a desire for continual improvement and a growth-oriented mindset.

• Superior analytical and problem-solving skills.

• Excellent collaboration skills with demonstrated ability to build strong relationships.

• Proven track record of influencing without authority and leading cross-functional teams.

• Exceptional written and verbal communication skills including the ability to succinctly synthesize data/research, develop recommendations, create presentations, and share with key stakeholders including executives.

• Comfortable navigating ambiguity and the ability to quickly adjust to changes in priorities.

• At least 7 years of experience in product/offer management, business strategy, or client experience.

• Financial services experience.

• Bachelor’s degree.

Preferred Qualifications

• Workplace experience strongly preferred.

Why work for us?

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.

We offer a competitive benefits package to our full-time employees that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan

• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

• Paid parental leave and family building benefits

• Tuition reimbursement

• Health, dental, and vision insurance