Senior Manager Risk and Insurance

• Program Management & Strategy: Lead the day-to-day management of Wayfair’s global insurance programs and broker relationships. Own the end-to-end insurance procurement and risk transfer processes—from data gathering and application preparation to underwriter presentations and program negotiation.
• Claims & Risk Mitigation: Provide strategic advice on risk/insurance-related matters, including contract standards, indemnification provisions, supplier diligence, supplier/carrier risk management and transfer, and policy coverage.
• Captive Strategy: Manage our captive insurance entity, overseeing its day-to-day operations while strategically leveraging the structure to optimize our risk retention, improve coverage flexibility, and advance long-term programmatic financial goals.
• Process Improvement: Lead initiatives to mature and streamline our internal processes. Scale the broader Risk & Insurance function and help us build next-gen capabilities leveraging AI and other technology.
• Cross-Functional Influence: Partner closely with Legal, Finance, Talent and Operations stakeholders to build consensus and align risk strategies with broader business objectives. Translate complex insurance data (loss-sensitive programs, forecasting, collateral) into actionable insights for non-technical leadership.
• Leadership & Relationships: Grow more junior team members, and foster a culture of continuous improvement within the team. Leverage external resources, build strong industry and partner relationships and maintain high service levels that enable Wayfair’s growth and meet our high expectations.

• Core Experience: 8+ years in risk management, with a track record of executing large-scale projects from end-to-end. You possess deep knowledge of insurance programs, loss forecasting, and collateral calculation. Experience with large international entity casually, property, financial and professional, and cargo related lines a must.
• Strategic Thinking: A demonstrated ability to navigate ambiguity and influence stakeholders at all levels. You bring a commercial mindset and can balance the day-to-day "hands-on" requirements of risk management with vision for longer term strategic needs.
• Process-Oriented Mindset: A builder’s mentality. You are comfortable identifying process gaps and implementing technology to solve them, ensuring our risk data and workflows are scalable and efficient.
• Communication & Negotiation: Exceptional relationship-building skills. You are as comfortable negotiating terms with underwriters as you are explaining risk exposure to internal business partners.
• Operational Agility: Highly organized, capable of multitasking in a fast-paced environment, and tenacious in the pursuit of excellent outcomes.

Assistance for Individuals with Disabilities
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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