Senior Manager Customer Excellence
JOHNSON CONTROLS INC
MILWAUKEE, WI
JOB DETAILS
LOCATION
MILWAUKEE, WI
POSTED
30+ days ago
Leaders are assigned directly to major Account Programs across regions
to ensure the requirements are understood and fulfilled and translated
to JCI's design and operations processes. This role will drive
communication and action working directly with customer focal points for
quality performance and experience management, coordinating JCI
resources to deliver a positive End-to-End customer experience. This
role includes acting as customer advocate and drive high levels of
customer satisfaction, achieving trusted advisor status establishing
regularly voice of customer and quality metrics for assigned key
accounts while coordinating with the Global Customer Excellence &
Quality Director and Engineers, orchestrating escalation resolution, and
advocating for customers to ensure JCI is the best supplier. This person
will be responsible to the assigned customer/account teams to provide
periodic internal and customer program reviews, to drive improvement in
key customer metrics by identifying issues/opportunities, initiating
resolution/improvement plans and driving/tracking actions by engaging
appropriate functional management, business units to ensure full support
and to ensure contractual and corporate compliance for work performed
How you will do it Work with the Global Customer Excellence & Quality
Senior Director and other Stakeholders to build and manage the processes
to drive improved customer experience. This includes the adherence to
global processes, tools and communications mechanisms to ensure timely
and accurate visibility of opportunities and issues driving to quick
action and results. Track and proactively share key customer insights
and feedback to ensure product design and process improvements for a
better customer experience. Collaborate with colleagues across the
organization to create feedback cycles, and to inform and enact these
improvements Oversee the communication to the customer and resolve
escalations when non-conformances are found at the customer in a timely
and cost-efficient manner Give inputs to Global cross-functional
organization in term of customer quality scorecard / KPIs to drive
performance baselining and improvement on an ongoing basis Actively
engage with your leadership and the broader organization to support a
customer-focused... For full info follow application link. Johnson
Controls is an equal employment opportunity and affirmative action
employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, age, protected veteran status, status as a qualified individual
with a disability, or any other characteristic protected by law. For
more information, please view EEO is the Law. If you are an individual
with a disability and you require an accommodation during the
application process, please visit
www.johnsoncontrols.com/tomorrowneedsyou. * APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/23C0214E3B614164 Qualified females,
minorities, and special disabled veterans and other veterans are
encouraged to apply.
About the Company
J
JOHNSON CONTROLS INC
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.
COMPANY SIZE
10,000 employees or moreINDUSTRY
Manufacturing - Other
WEBSITE
https://www.johnsoncontrols.com/