Senior IT Applications Specialist
GTT, LLC
Kansas City, MO
- Senior AEC Applications Administrator
- IT Applications Operations Lead
- Engineering Software Systems Administrator
- AEC Technology Solutions Specialist
- Design Applications Support Lead
Onsite
Contract Duration: 12 Months
Start: As Soon As Possible
Schedule: Full-Time, Core Business Hours
Overtime: As required based on business needs
- Plan and manage operations for core AEC platforms including Autodesk, Bentley Systems, Hexagon, and ESRI
- Deploy and support AEC applications based on business demand
- Develop automation routines for product provisioning, permissions, and metadata management
- Create and maintain system architecture diagrams for critical systems
- Identify operational efficiencies to improve project execution
- Analyze recurring issues to determine root causes and implement corrective and preventative actions
- Monitor trends in customer issues and recommend process improvements
- Remain informed on product enhancements within the AEC industry
- Troubleshoot and resolve complex application and system issues
- Escalate unresolved issues to vendor support in a timely manner
- Lead QA/QC processes for incident tickets
- Develop application test plans and document execution outcomes
- Build and maintain strong relationships with internal clients and vendors
- Ensure customer satisfaction goals are consistently met
- Coordinate between IT teams and Global Practices for seamless software operations
- Provide training, mentorship, and guidance to junior IT applications staff
- Bachelor’s Degree in Computer Science, MIS, CAD, Engineering, or related field
(Relevant experience may substitute for degree requirement) - 8+ years of experience troubleshooting and supporting design application programs in a production environment
- Expert knowledge of one or more AEC platforms:
- Autodesk
- Bentley Systems
- Hexagon
- ESRI
- Strong understanding of application infrastructure and data management
- Experience developing automation routines and managing permissions/provisioning
- Advanced Microsoft Office proficiency
- Exceptional customer service and analytical skills
- Strong written and verbal communication skills
- Ability to independently manage multiple deadlines and priorities
- Proven ability to develop and maintain strong relationships with clients and vendors
- Strong organizational and prioritization skills
- Reliable application uptime and operational stability
- Reduced recurring issues through root cause analysis
- Improved integration and efficiency across AEC systems
- High customer satisfaction and stakeholder engagement
401k Retirement Fund
About the Company
GTT, LLC
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. GTT has been a leader in the staffing industry for over 22 years and is one of the largest staffing firms in the New England region. We are known for our Fortune 500 clientele and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Best Staffing Firm to Work for ( 2019 -2023)
SIA’s Fastest Growing Staffing Firm
Inc 5000 Company
NH Business Magazines Fast 5 fastest growing companies.