Senior HR Services Consultant, Ingalls

Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine Ingalls Memorial Hospital, as a Senior HR Services Consultant, Ingalls. This is a hybrid role with travel to our Ingalls Memorial Hospital location in Harvey, IL, and Hyde Park campus in Chicago, IL as needed.   

The Senior HR Services Consultant, Ingalls serves as the first point of contact and subject matter expert for Human Resources policies, processes, and programs for UChicago Ingalls Memorial Hospital. The position fosters a culture of customer service excellence, teamwork, and continuous process improvement by providing exceptional customer service and advice on complex questions/requests from employees, managers, and HR partners/departments. 

The Consultant provides support to employees at all levels of the organization, as a liaison to HR departments and providing general guidance and direction on policy application, collective bargaining agreements, grievance processes, compensation, benefits, leave administration, and talent acquisition. This position provides direct support, and guidance, to management, regarding employee performance management, employee relations, labor relations, investigations, organizational changes, and conducts training as required. This position may occasionally interface with Legal Affairs, on complex matters including arbitrations, labor relations issues, and charges of discrimination. The position will also support the HR components of third-party site surveys, site visits, hospital audits, and accreditation reviews. The Consultant will partner with multi-disciplinary teams to drive positive organizational changes, including organizational objectives for engagement, individual and team recognition, diversity, equity, and inclusion. 

The work involves a range of situations and challenges requiring the incumbent to exercise a high degree of initiative, resourcefulness, and good judgement such as: 

• Prioritization and Time Management 

• Employee and Labor Relations Knowledge 

• Manager Support for Performance Management 

• Training and Needs Assessment 

• Compliance Requirements 

• Liaison and Partnership with HR leadership 

• Knowledge of Healthcare, Healthcare Systems and/or Community Hospitals 

Essential Job Functions  

• Manage simple, complex and/or high-profile investigations related to department, procedural or policy violations. This may include, but is not limited to, claims of discrimination, harassment or misconduct.  

• Partner with leaders to determine appropriate corrective actions to address findings and behaviors. 

• Conduct union grievance meetings between employees (grievant), union representatives/business agents and management, and provide written grievance responses per the collective bargaining agreement for grievance timeline requirements. 

• Serve as the point of escalation for employee and manager inquiries regarding day-to-day HR-inquiries and issues, related to the interpretation and application of policy and union contract language, related to PTO, bereavement, attendance, corrective action/discipline, holidays, and compensation. 

• Provide consultation, training and support regarding employee relations matters, corrective action and/or performance management process, employee development, employee inquiries regarding union/non-union pay and benefits, etc. 

• Partner with management to assess department developmental needs and conduct in-person/virtual training based on the needs of management and/or the department, to support operational goals and objectives. 

• Serve as a local HR liaison supporting the onboarding and new hire orientation process and scheduled, bi-weekly training. 

• Partner with HR COE’s, including Benefits and Employee Health Management, Compensation, HR Information Technology (HRIT), HR Analytics, and Talent and Organization Capability to promote system-wide programs and to ensure consistent delivery and high participation of those programs. 

Required Qualifications  

• Bachelor’s degree  

• 5+ years of progressive experience in human resources and/or labor relations 

• Strong operational and business acumen 

• High level of discretion and confidentiality 

• Strong Investigation Skills 

• Strong attention to Detail 

• Ability to multitask in a complex/matrixed organization and/or healthcare system 

• Understanding of Title VII of CRA, ADAAA, FLSA, etc. 

• Sound, strong decision-making skills 

• Excellent written and verbal communication skills 

• Negotiation skills and/or familiarity 

• Strong presentation skills 

• Strong collaboration, partnership and relationship building skills 

• Ability to work autonomously, think critically to resolve complex and ambiguous issues 

• A high degree of independence in planning, directing, and conducting projects, analysis, and assignments. 

• Proficiency in Word and Excel applications, Oracle HRIM systems, and Kronos 

Preferred Qualifications 

• Professional in Human Resources (PHR) certification 

• Senior Professional in Human Resources (SPHR) certification  

• Bachelor's degree in human resources management, labor relations, industrial and organizational psychology, or related degree   

Position Details  

• Job Type / FTE: Full Time (1.0 FTE)  

• Shift: Days  

• Location: Ingalls Memorial Hospital (Harvey)   

• Unit/Department: HR Department Administration – Hyde Park   

• CBA Code: Non-Union 

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.