Senior Field Support Specialist

Basic Qualifications

Bachelor’s degree in Computer Science, Network Administration, Information Systems, etc., or equivalent combination of education and experience plus a minimum of 2 years of relevant experience; or Master's degree.

CLEARANCE REQUIREMENTS:Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

General Dynamics Mission Systems has an immediate opening for a Sr Field Support Specialist supporting the Nosis and STRMS Programs. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems.  General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

REPRESENTATIVE DUTIES AND TASKS:

• Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives.
• Acts as local on-site representative to customer's organization.
• Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals
• Conducts site, software, and equipment inspections in order to perform installations and preventative and corrective maintenance
• Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the shoulder/refresher training to users in the field as required
• Develops plans and procedures of installation or systems and software
• Diagnoses and repairs hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical support centers
• Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data
• Implements test plans and procedures in accordance with contract requirements for the verification of deliverable system
• Leads Field Support input on small proposal efforts
• Perform complex technical evaluation and resolve critical technical problems on fielded systems
• Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites
• Recommends design enhancements to internal management and engineering
• Represents the company at program and customer reviews
• Serves as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all software applications
• Specific OSHA training such as, 10 hours maritime safety training, may be required as determined by management
• Supports Field Support input on large proposal efforts
• May be required to be fielded nationally
• May be required to deploy and operate with US Forces in CONUS and OCONUS field locations, to include combat zones
• Travel may be required to world-wide non-field locations

KNOWLEDGE SKILLS AND ABILITIES:

• Experience with Linux, ORACLE, VMware, Hyper-V, MSSQL, Windows Server 2008 or higher
• CompTIA Security + Certification
• Linux + Certification or equivalent training and experience
• Experience with VBScript, JavaScript, Windows Scripting, WBEM, .NET, JBOSS a plus
• Experience with CANES or PPLAN System Administration or Operating Environments
• Navy Surface Ship or Submarine IT experience
• Use, administration, and maintenance of Nosis and/or STRMS Software Suites
• Strong ability to act as a system technical advisor to all levels of customer leadership
• Strong organizational and analytical skills as well as practical problem-solving and decision making-skills
• Very solid understanding of technologies associated with supported systems
• Effectively communicate with managers and teammates
• Excellent verbal and written communication skills
• Must be able to meet the physical demands of working in shipyard and shipboard environments
• Solid knowledge of basic tool safety
• Proficient in of MS Office Suite
• Working knowledge of test and diagnostic equipment

Workplace Options:

• This position will support multiple sites in Pearl Harbor, HI
• A Hybrid work schedule may be available but will require most days per week on-site.

#LI-Hybrid

Salary Note

Combined Salary Range

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans