Senior Field Outreach Specialist
GTT, LLC
Stockton, CA
Alternate / Related Job Titles
- Senior Customer Engagement Specialist
- Field Outreach Program Specialist
- Community Relations Specialist
- Customer Experience Field Specialist
- Utility Customer Outreach Lead
Hybrid
Coverage area: Mariposa / Calaveras / Stockton region
Position Type: Contract
Contract Duration: Approximately 11 months
Start: As Soon As Possible
Pay Rate:$68–75/hour
Travel:50%+ travel within assigned counties; occasional travel to San Ramon for quarterly meetings or training
- Serve as a subject matter expert on the System Hardening and Undergrounding Program.
- Execute comprehensive, proactive customer outreach related to visible field work.
- Develop and deliver customized project-level outreach plans in collaboration with Program Managers and local teams.
- Educate customers through meetings, phone calls, door-to-door canvassing, open houses, and community presentations.
- Route and manage complex customer concerns and escalations, including legal claims and restoration efforts when needed.
- Consistently document all customer communications and outreach activities.
- Build strong working relationships with project managers and regional service management teams.
- Coordinate input across construction teams, Public Affairs, Land Management, Environmental Management, and other stakeholders.
- Lead tailboards and educate internal and external crews on customer concerns and sensitivities.
- Regularly attend RSM meetings to provide updates on projects and escalations.
- Collect, organize, and deliver outreach plans and deliverables on time.
- Utilize tools such as Google Earth, GIS, CC&B, and SAP to support outreach planning and execution.
- Track outreach completion, including letters, calls, meetings, and in-field activities.
- Bachelor’s degree in Engineering, Business, Marketing, Communications, or related field
(or equivalent relevant work experience) - 4+ years of experience in customer service, program management, project management, utility construction, or energy-related roles
- Valid California driver’s license (or ability to obtain by first day of employment)
- 3+ years of customer-facing experience
- Strong customer-centric mindset with excellent problem-solving abilities
- Detail-oriented with strong documentation, planning, and safety focus
- Proven ability to work independently with limited supervision
- Experience influencing and leading matrixed teams
- Effective communicator at all levels, including director-level stakeholders
- Proficiency with Excel, Word, PowerPoint, and similar tools
- Strong presentation, negotiation, and time-management skills
- Experience developing executive-level messaging and communications
- Customer-facing experience
- High attention to detail and documentation
- Accountable, proactive self-starter
- Client-provided PPE, laptop, work cellphone, docking station, and ergonomic equipment
- Office work supported via hoteling stations
- Mileage and meal expenses reimbursable with prior client approval per company policy
- Medical, Vision, and Dental Insurance Plans
- 401(k) Retirement Fund
#LI-GTT #LI-Hybrid #gttjobs
About the Company
GTT, LLC
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. GTT has been a leader in the staffing industry for over 22 years and is one of the largest staffing firms in the New England region. We are known for our Fortune 500 clientele and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Best Staffing Firm to Work for ( 2019 -2023)
SIA’s Fastest Growing Staffing Firm
Inc 5000 Company
NH Business Magazines Fast 5 fastest growing companies.