Senior Director of Field Operations

Senior Director of Field Operations
(Reports to VP of Operations)

Position Summary
The Senior Director of Field Operations is responsible for leading the company's entire delivery
engine, including Project Management, Field Execution, Scheduling, and Labor Utilization. This
role ensures projects are delivered on time, on budget, and at target gross margin while
maintaining high standards of quality, safety, and client satisfaction.

This leader owns operational accountability from project handoff through final completion.

Key Responsibilities

Operational Leadership

• Lead and oversee Project Management and Field Execution teams
• Establish alignment between scope, schedule, labor planning, and execution
• Eliminate cross-functional silos and drive accountability across departments
• Develop and enforce standardized delivery processes

Financial & Margin Ownership

• Own delivered net profit experience through implementing cost control measures
• Monitor labor cost as a percentage of revenue (standard labor)
• Identify and correct margin erosion drivers (scope creep, labor overruns, scheduling
inefficiencies)
• Partner with the VP of Operations on forecasting and capacity planning

Project Delivery Performance

• Ensure on-time project completion
• Oversee workload balancing across PMs and field teams
• Improve contractor utilization strategy
• Drive continuous improvement in execution speed and quality

Team Development

• Develop high-performing leaders within PM and Field teams
• Mentor Director of Field Execution
• Oversee Project Manager development
• Build succession planning and leadership depth
• Establish clear KPIs and accountability systems

Client & Escalation Oversight

• Support major client escalations
• Ensure delivery excellence aligns with brand standards
• Partner cross-functionally with Sales and Executive Leadership

Key Metrics

• Net Profit
• Labor Utilization %
• On-Time Completion %
• Labor Over/Under Hours
• Change Order Capture Rate
• Zero Sells
• Contractor Payroll

Qualifications

• Valid North Carolina Driver's License
• Minimum 7 Years related experience preferred
• Proven organizational and follow through skills required
• Proven leadership ability skills required
• Excellent communication and interpersonal skills required
• Ability to work effectively in a team environment
• Ability to work after normal business hours as needed to support the team and meet customer expectations.
• Bachelor's Degree Preferred