Senior Director of Admissions

The Senior Director of Admissions is responsible for achieving budgeted starts for the campus and the supervision, training and motivation of Admission Representatives. The Senior Admissions Director is also responsible for ensuring compliance of the admissions proves and all other administrative responsibilities of the admissions department. The Senior Admissions Director is responsible for mentoring and acting as a sounding board for Admissions Directors in their assigned areas. All Concorde associates are required to display professionalism and uphold Concorde’s Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

• Ensure budgeted starts are met or exceeded through the supervising, monitoring, and participating in the enrollment process
• Assist in mentoring Directors of Admissions in their assigned areas
• Ensure all student inquiries are accurately recorded and distributed, all prospective students and visitors are treated courteously, and that reports are completed accurately and forwarded to the appropriate people in a timely manner
• Participate in new student orientations, graduations and other activities as assigned
• Ensure Admission Representatives have the necessary product knowledge to accurately present our programs
• Ensure that enrolled students meet admissions entrance requirements as published in the school catalog and all admissions documents are complete and accurate
• Hire, train, and supervise departmental personnel and assure departmental compliance with all local, state and federal laws and regulations, licensing and accreditation standards and guidelines, Concorde policies and procedures and computer data input, file maintenance, and report generation
• Regularly meet with individual Admission Representatives to review their activity and enhance their skills. Coach and counsel for improved performance as warranted and prepare performance evaluations as required by Concorde policy
• Ensure that he Admissions process reflects Concorde’s Mission and Values
• Ensure that the approved training process is used in developing new Admissions Representatives at their assigned campus and to assist in the training of representatives at the campuses they are mentoring
• Lead Director of Admissions meetings and assist in special projects as needed
• Fill in for open Director Admission positions as needed in the assigned area
• Other duties and projects, as assigned
• Supervisory Responsibilities: Supervises 5 -15 associates including Admission Representatives and Coordinator/Receptionist.
• Mentors 3 -5 Directors of Admission in assigned area.

• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

• Bachelor’s degree or equivalent experience and a minimum of five years’ experience in proprietary education sales and a proven track record in public or private admissions
• A minimum of three years’ experience as a Director of Admissions preferred
• Demonstrated leadership abilities
• Excellent communication skills, and a demonstrated experience and commitment to customer service with a continuous focus on improvement

• Attributes/Competencies: Relationship Builder - Establishes friendly, candid and trusting relations; cultivates a network of contacts throughout the organization and community; treats other fairly and with respect; seeks resolution of disagreements through open, constructive discussion.
• Problem Solver/Decision Maker/Executor - Recognizes problems and devised and implements action plans. Specifies goals and constraints, generates alternatives, considers risks, and evaluates and chooses best alternatives. Is results focused and maintains a healthy balance between efficiency and effectiveness.
• Effective Negotiator - Demonstrates ability to effectively facilitate parties toward a “win-win” agreement; identifies key players; defines objectives, significant issues, and shared interest; determines motivational drivers and potential obstacles for all parties; communicates effectively; gains results without either party losing face.
• Staff Development & Team Building - Identifies goals and vision for group; guides individuals and teams toward priorities; clarifies roles and responsibilities of others and energizes individuals to achieve; coordinates resources and arranges organizational systems to meet objectives. Encourages personal investment and a desire to excel by others; spurs others to action; recognizes and regards other’s accomplishments. Is able to identify key talent and build a pipeline of next generation talent. Develops those employees throughout the application of talent management methods to include mentoring, individual development planning, and career pathing.
• Talent Manager - Employs creative sourcing and critical selection techniques to recruit and retain a high caliber, highly energized, and highly effective workforce. Recognizes individual contributions within an integrated team environment that challenges staff to deliver against high and demanding standards. Engages in multi-dimensional interaction with all levels of employee resulting in clear and understandable outcomes. Manages the workplace with a sense of vision and passion that motivates and unleashes staff potential.
• Effective Communicator - Speaks clearly and expresses self well in all situations; listens to other’s ideas and opinions; keeps other informed; writes clearly and concisely, extracts substance from complex issues and organizes content effectively; selects appropriate media and message for the audience.

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders