Senior Director Merchandising Operations
Staples
Framingham, MA
JOB DETAILS
LOCATION
Framingham, MA
POSTED
30+ days ago
Duties & Responsibilities :
· Own the item lifecycle process, including item setup, maintenance, and retirement. Ensuring data
accuracy, process efficiency, and system alignment across merchandising.
· Design and enforce standardized processes for item creation that balance speed-to-market with
data accuracy and cross-functional needs.
· Partner with SDS (IT) to use AI/ML to scale reporting infrastructure and data feeds to unlock
deeper insights into assortment.
· Partner with SDS and Product teams to focus on driving automation, workflow improvements, and
reducing manual work across the item setup ecosystem.
· Oversee systems onboarding, training, and ongoing user enablement, ensuring all merchant
teams are equipped to fully leverage tools and platforms.
· Support merchant teams with tools, data, and frameworks that improve assortment planning and
decision-making. Develop templates and planning calendars that drive consistency across desks.
· Collaborate with digital, private brands and search teams to integrate conversion goals and
customer insights into the assortment strategy.
· Lead communication efforts with the merchant community and senior merchandising leaders
(GMMs). Translate business challenges into operational initiatives—connecting executional
details with strategy to ensure clarity, speed, and impact.
· Oversee development of BI dashboards and self-serve reporting tools within Sigma that inform assortment, financial, and operational decisions.
· Drive reporting automation, improve data visualization, and reduce manual reporting tasks to
increase efficiency, accuracy and drive insight. Partner with merchants to collect input, improve
usage and train on new tool set.
Qualifications:
· Bachelors degree in Business, Analytics, Marketing, Economics or related field OR equivalent work experience.
· 10+ years in merchandising operations, business intelligence, planning or retail strategy.
· Strong understanding of retail and digital merchandising processes, product lifecycles, and assortment planning.
· Strong background in item management.
· Experience in BI/reporting tools, advanced Excel and data analysis skills. Experience with Sigma
a plus.
· Exceptional communication, stakeholder management, and leadership presence.
· Ability to manage multiple priorities in a fast-moving environment while building scalable solutions
for the future.
· Demonstrated ability to partner cross-functionally.
Preferred Qualifications:
· Experience in an omni-channel or digitally native retail environment.
· Proven ability to lead through influence and act as a connector across business and technical
teams.
· Strong change management and process reengineering experience.
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
About the Company
S
Staples
We’re more than simply paper, ink, and toner. At Staples, we provide the supplies that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
COMPANY SIZE
10,000 employees or moreINDUSTRY
Retail
WEBSITE
https://careers.staples.com/