Senior Director, Digital Sales Transformation - Agentic Capabilities
Microsoft
Houston, TX
The Small, Medium, Enterprise and Channel (SME&C) organization plays a critical role in delivering the power of the Microsoft Cloud and the promise of AI to customers worldwide. Representing over 80% of the global workforce and contributing more than 40% of global gross domestic product (GDP), SME&C is a fast‑growing, digital‑scale engine for Microsoft.
We are building a customer‑obsessed, partner‑aligned, digital‑first sales engine that delivers adaptive, intelligent, and scalable solutions, meeting customers and partners where they are.
As Senior Director, Digital Sales Transformation – Agentic Capabilities, you will lead a global team responsible for architecting and landing enterprise‑scale, AI‑driven sales transformation across SME&C. This role owns the end‑to‑end Rhythm of Business (ROB) for Business Capabilities and Engineering requirements, ensuring strategic clarity, operational rigor, and measurable business impact.
You will shape Microsoft’s digital sales future by embedding agentic capabilities, autonomous workflows, and intelligent decisioning into the sales engine while driving alignment across leadership, engineering, sales, and partners. You will also ensure our end‑to‑end processes are streamlined, simplified, and optimized to remove friction and accelerate execution. This role requires leadership, executive presence, and accountability for outcomes at scale.
Why Join Us?
This is a unique opportunity to lead people, run the commercial operating cadence, and shape Microsoft’s AI‑powered digital sales future at global scale. You will directly influence how sellers and partners engage customers—driving faster growth, operational excellence, and lasting impact.
If you are a people‑first leader with a passion for AI, digital transformation, and disciplined execution—and you thrive at the intersection of strategy and operations—we invite you to apply.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
Responsibilities
Strategy, ROB Ownership & Business Impact
- Define and own the strategy for integrating agentic AI into SME&C digital sales workflows, aligned to Commercial Priorities.
- Run the Rhythm of Business (ROB) for Commercial Priorities, including planning, execution, reviews, and executive reporting.
- Develop business cases and lead execution that delivers measurable return on investment (ROI), seller productivity gains, and revenue impact.
- Establish success metrics, dashboards, and operating mechanisms to ensure transparency, accountability, and continuous improvement.
- Apply structured, hypothesis‑driven problem solving to design scalable, data‑driven solutions.
- Redesign end‑to‑end processes to remove friction, accelerate automation, and unlock new levels of human capability using agentic workflows.
Global Transformation & Execution Leadership
- Lead global deployment of AI‑driven sales transformation initiatives, balancing regional flexibility with consistency.
- Ensure governance, adoption, and operational excellence across all geographies and customer segments.
- Incubate and scale innovative models by piloting new capabilities, validating outcomes, and driving production rollout with clear business impact.
- Partner closely with engineering, product, and data teams to translate strategy into durable, scalable capabilities.
Executive Influence & Cross‑Company Alignment
- Act as a trusted advisor to senior leaders and executives, shaping strategy and securing sustained sponsorship and investment.
- Build and lead cross‑company coalitions across sales, marketing, engineering, finance, and partner ecosystems.
- Translate complex program outcomes into clear, executive‑ready narratives, leveraging data to influence decisions and drive alignment through reviews, proposals, and strategic decks.
People Leadership, Change Management & Capability Building
- Lead, coach, and develop a global team, setting clear priorities, accountability, and growth paths.
- Drive organizational change management to enable seller, manager, and partner readiness for AI‑driven workflows.
- Foster a culture of innovation, operational discipline, and continuous learning.
- Champion industry-leading practices for landing, communications, and execution excellence across the ROB.
Other
Qualifications
Required/minimum qualifications
- Bachelors Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
- 6+ years management (e.g., people, project, process, vendor, change) experience.
Additional or preferred qualifications
- Masters Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelors Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
- 8+ years people management experience.
Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
About the Company
Microsoft
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
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