Senior Customer Success Manager

Our client is a Kansas City–based technology company focused on improving fleet efficiency and sustainability. Our automated idle reduction and battery management systems help heavy-duty fleets reduce fuel usage, eliminate dead batteries, improve driver comfort, and cut emissions while delivering a clear ROI and seamless integration into fleet operations.

What You'll Do

We’re hiring a Senior Customer Success Manager who not only manages accounts; they build the infrastructure that makes customers successful. The Senior CSM will own a portfolio of enterprise customers while shaping how we deliver value across the entire journey, using data to create clear engagement models and put systems in place that drive consistent outcomes. This person knows when to go deep, when to automate, and how to turn insights into action. This role includes approximately 25% travel to visit customers on-site, strengthen executive relationships, and ensure we’re delivering measurable impact where it matters most.

Manage a portfolio of strategic, high-value accounts
Identify growth opportunities and partner with Sales to close them
Proactively manage risk using usage and engagement signals
Define when high-touch engagement is needed and when automation can scale impact
Create playbooks that improve consistency across the team
Use customer health and product performance data to drive decisions
Reduce manual work through thoughtful automation
Use AI tools to surface insights and improve efficiency
Help turn best practices into repeatable systems
Improve how we track, measure, and act on customer signals
Collaborate with Sales, Product, and Marketing to improve the customer experience
Advocate for customers while aligning to company growth goals

Your Background
Bachelor’s degree or equivalent experience required
5+ years of experience in Customer Success, Account Management, or related roles
Experience managing enterprise-level customers
Proven track record of driving retention and expansion revenue
Strong analytical skills and comfort working with customer data
Experience mentoring or leading other team members
Process-oriented mindset with a desire to build scalable systems
Team-oriented and adaptable in a fast-paced, customer-focused environment
Strong executive communication skills

What You’ll Get
Competitive base salary + performance-based commission/bonuses
Health, dental, and vision benefits
401(k) with company match
Flexible hybrid work environment
Office based in Kansas City, MO

If you’re driven to shape strategy, influence outcomes, and elevate Customer Success, let’s talk.