Senior Customer Service Representative
Synerfac Technical Staffing
Angier, NC
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JOB DETAILS
LOCATION
Angier, NC
POSTED
27 days ago
Location: Angier, NC
Schedule: Monday-Friday | 8AM-5PM (Onsite)
This role supports a highly technical manufacturing environment. You'll serve as the hub between sales, production, and customers-ensuring accurate order processing, proactive communication, and exceptional service delivery.
If hired at the Supervisor level, you will directly manage and develop a small customer service team.
Key Responsibilities:
Oversee daily order entry, tracking, and customer communication
Utilize CRM (Zoho) and internal MRP systems to manage customer data and orders
Serve as escalation point for complex customer issues
Improve processes to reduce errors, delays, and miscommunication
Collaborate cross-functionally with production, quality, shipping, engineering, and sales
(Supervisor level) Coach, train, and manage customer service team members
Requirements:
- High School Diploma
- 4+ years of customer service experience
- Strong working knowledge of CRM and business systems
- Proven customer care, dispute resolution, and stakeholder communication skills
- OEM or engineered product manufacturing experience
Preferences:
- Associate's or Bachelor's degree
- 3+ years of customer service supervisory experience
- Spanish skills
- International customer experience
- Experience with batching, blending, production planning, or order fulfillment workflows
By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
About the Company
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