Senior Customer and Partner Solutions Engineer, Business Messaging
San Jose, CA
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 8 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 8 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
- Experience as a customer success engineer or developer in the conversational messaging space (e.g., working on business messaging API or platforms).
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience with cloud technologies such as Google Cloud Platform (e.g., cloud run, cloud functions, app engine, cloud storage, and pub/sub).
- Experience with Node.js/TypeScript or Python, RESTful APIs, OAuth2, and JSON-based webhooks.
- Familiarity with GSMA standards, SMS/MMS gateways, and telecom signaling.
- Knowledge of Dialogflow CX/ES, webhooks, and Gemini (Vertex AI) integration for conversational experiences.
- Understanding of the digital advertising ecosystem (e.g., Display Ads, Search, Social, or programmatic advertising) and how messaging serves as a conversion channel.
About the job
As a member of the Android and Business Communication (ABC) Partner Engineering team, you will be at the forefront of the mobile revolution, driving the global adoption of next-generation communication technologies. You will act as a crucial bridge between our products and the partner ecosystem. By blending deep technical expertise with strategic relationship management, you will dismantle barriers and accelerate the integration of our services, ensuring a seamless and advanced communication experience for billions of users on Android and beyond.
In this role, you will be the core technical engine driving the adoption and hyper-growth of the Rich Communication Services (RCS) for Business platform. You will transform traditional business-to-consumer and consumer-to-business communication into a rich, conversational platform, enabling businesses of all sizes to connect with their customers directly in the native carrier messaging app across platforms.
Responsibilities
- Write production-level code (Python, Node.js) and build internal tools to automate partner on-boarding, parse large datasets, and ensure high test coverage.
- Support aggregators and messaging providers to maximize technical adoption of Rich Communication Services (RCS) capabilities, focusing on reusable solutions to enable global hyper-growth.
- Achieve "trusted advisor" status by providing deep consultation for enterprise clients and building scalable, repeatable frameworks to capture the SMB segment.
- Serve as a subject matter expert for RCS protocols, troubleshooting complex network and application-layer issues while proposing innovative technical solutions.
- Manage executive-level stakeholder interactions and lead cross-functional efforts, mentoring peers through design reviews and collaborative support.
About the Company
Build for everyone
Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.
It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.
So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
Benefits
We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.
Learn more about Google’s benefits on this site featuring Googlers’ experience.
How we Hire
Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.