Senior Account Manager

Job Summary

• The Senior Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities:

• Identify and pursue opportunities to sell ancillary services.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Generate referrals from existing client base and communicate with Business Developer.
• Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
• Lead and facilitate or assist in the resolution of customer problems or concerns.
• Proactively present site enhancement ideas to existing customers.
• Ensure renewals of each current account within the customer portfolio.
• Ensure a safe environment for employees, customers, and the general public.
• Manage service delivery to the specified scope of work.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Coordinate consistent and timely site visits with Operations Manager.
• Participate in branch meetings and assist the Branch Manager or Assistant Branch Manager in overall leadership of the branch.
• Monitor and maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to keep client records and contact information current

Education and Experience:

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
• 1 year of supervisory experience in the landscape or service industry.
• 5 years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace.
• Ability to coach and develop teams.

Physical Demands/Requirements:

• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
• Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services
• Ability to travel by car, train, and plane
• Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours

Work Environment:

• Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
• Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.