Security Systems Project Manager

Job Summary:

IFSS is seeking an experienced Project Manager to support our installation and operations teams by overseeing all aspects of assigned projects from planning through completion. This role plays a critical part in achieving branch goals related to growth, revenue, profitability, and client satisfaction.

The Project Manager will collaborate closely with the Installation Manager, Operations Manager, sales, engineering, and field teams to ensure projects are executed efficiently, delivered on time, and meet quality and financial expectations. This position is also responsible for mentoring field staff, maintaining high workmanship standards, and fostering strong client relationships. The Project Manager reports directly to the Installation and/or Operations Manager.

Essential Duties and Responsibilities:

• Manage all aspects of assigned projects, ensuring work is completed on schedule, within scope, and aligned with budget expectations.
• Review plans, specifications, and project requirements for accuracy and compliance.
• Lead and oversee field installers and crews assigned to each project.
• Prepare and manage Schedule of Values at project handoff with sales.
• Conduct regular reviews of project Work in Progress (WIP), perform monthly adjustments, and maintain accurate documentation.
• Identify scope gaps, project risks, or potential delays, and take proactive steps to resolve issues.
• Price, prepare, and process change orders; coordinate closely with engineering and field teams after approval.
• Monitor project financials, including labor hours, job cost tracking, procurement, and in‑progress P&L reviews to ensure profitability targets are achieved.
• Submit monthly project billing accurately and on time.
• Approve direct report timesheets, credit card purchases, and job‑related expenses.
• Oversee purchasing, negotiate pricing/terms, and manage bulk material orders for project needs.
• Provide leadership, coaching, and professional development for field and office staff.
• Participate in hiring, onboarding, performance management, and staffing adjustments as needed.
• Ensure field technicians follow IFSS standards for professionalism, quality, and customer service.
• Support staff through training programs, quality assurance reviews, and skill development initiatives.
• Maintain clear, consistent, documented communication with customers and internal teams regarding project status, progress, and expectations.
• Build and strengthen customer relationships to support ongoing and future business opportunities.
• Promote a cohesive, positive, and performance‑driven work environment through clear expectations and strong leadership.
• Review internal reports, analyze trends, and act decisively to support branch goals for revenue and profitability.
• Ensure proper project closeout, turnover documentation, and overall customer satisfaction.

Required Skills & Qualifications

• Minimum of 10+ years in Fire Alarm, Access Control, CCTV, or systems integration environments.
• Strong project management skills with the ability to manage multiple projects in varying stages simultaneously.
• Excellent written and verbal communication skills with the ability to convey information clearly, concisely, and professionally.
• Proven leadership ability, including mentoring, coaching, and empowering others to succeed.
• Strong relationship‑building skills with the ability to collaborate effectively across departments, clients, and field teams.
• Demonstrated ability to gather diagnostic information, analyze problems, and create effective solutions.
• Strong strategic thinking and business acumen; able to interpret reporting, understand market considerations, and act accordingly.
• High level of analytical thinking with the ability to approach challenges using logical and systematic reasoning.
• Results‑oriented mindset with a commitment to meeting or exceeding established goals.
• Strong attention to detail to ensure accuracy, follow‑through, and clear documentation of all project activities.
• Initiative and the ability to identify what needs to be done without being prompted.
• High personal credibility with a track record of responsibility, reliability, and professionalism.
• Personnel management experience, including hiring, performance management, and team development.

Preferred Qualifications

• EF or NICET Level IV Certification.
• Experience managing MAC (Moves, Adds, Changes) work or similar project types.
• Background working with customers in a technical integration or low‑voltage systems environment.