Security Operations Center Operator - Bothell, WA
Centerra Group LLC
Mill Creek, WA
Apply
JOB DETAILS
SALARY
$33.57–$33.58 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Access Control, Authentication Software, Background Investigation, Communication Skills, Computer Firmware, Computer Security, Computer Terminals, Customer Support/Service, Data Analysis, Data Entry, Direct Response Advertising, English Language, Flyers, Foreign Affairs, Government, Incident Management, Information Technology & Information Systems, Information Technology Software, Law Enforcement, Leadership, Logistics, Microsoft Office, Microsoft SharePoint, Operational Communications, Operational Support, Organizational Skills, Physical Security, Political Science, Presentation/Verbal Skills, Problem Solving Skills, Psychology, Regulatory Compliance, Research Skills, Risk Analysis, Risk Management, Security Monitoring, Standard Operating Procedures (SOP), Surveillance, Writing Skills
LOCATION
Mill Creek, WA
POSTED
30+ days ago
POSITION SUMMARY
The Operator (Level 1) is a Video Surveillance Systems (VSS), alarm monitoring, and dispatch professional. The Operator (Level 1) will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their Supervisor regarding their observations. The Operator (Level 1) must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Operator (Level 1) must be organized and maintain daily logs of activities from security cameras and security teams.
PAY TRANSPARENCY/COMPENSATION
$33.57 per hour
RESPONSIBILITIES
Work rotating shifts to ensure 24/7 coverage for the SOC.
Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
Communicate verbally or in writing in a clear and concise manner while in stressful situation.
Produce suspicious/criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients' properties and personnel.
Provide assistance with access control, access card procedures, access control reports, Lenel reports and VSS investigations.
Observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.
Monitor cameras and identify and predict suspicious/criminal activity.
Use multiple sources to identify and analyze potential risks, business opportunities and/or threats to Clients' corporate critical infrastructure: its employees, customers, reputation, assets and executives.
Utilize VSS, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)) on a daily basis.
Maintain a log of all rotating shifts' activities including notifications from security partners.
Deliver concise and effective information in order to inform and direct security responders and dispatch security elements to areas of concern.
Understand the operation of all communications and information technology hardware, software and firmware utilized to perform security monitoring functions, including radio transmissions and using notification platforms.
Take responsibility for all assigned tasks.
Other services and support as needed
QUALIFICATIONS
Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
Must have a minimum of 2 years of experience working in a security environment or dispatch center.
Proficient written and oral communications skills in the English language
Effective writer, verbal communicator, and proficient with English composition.
Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations
Proficiency in MS Office applications; experience with Microsoft SharePoint is a plus
Proven ability to work with highly confidential/proprietary information.
Able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
Must meet all physical and psychological standards as required by the contract.
PREFERRED QUALIFICATIONS
A Bachelor's Degree or equivalent experience in any relevant field (e.g., Security Studies, Law Enforcement, Intelligence, Political Science or International Affairs)
Trained in or familiar with Intelligence, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
Radio transmission experience
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
-
In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com
EEOC Statement
Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.
About the Company
C