Salesforce Business Analyst

Greetings from Tech Mahindra,

Job Title : SFDC Business Analyst

Location: Sunnyvale, CA

This is a Permanent opportunity – Only W2

Primary Function of Position This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service based solutions.

Essential Job Duties :

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
• Work with existing SFDC Architects to implement SFDC Service functionality.
• Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
• Perform configuration /system changes to meet business requirements as needed.
• Ensure proper level of testing and documentation is completed for all work.
• Lead cross functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
• Review and contribute to design document, configuration documents and functional specifications.
• Conduct unit and Integration testing and regression testing.
• production processes and all associated business systems functions.
• Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
• Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers
• Collaborate and provide inputs to the development team during development phase to meet the business needs.
• Conduct QA validations and lead User Acceptance Testing (UAT) tests.
• Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
• Work closely with onsite team, offshore team, managers, and executives to ensure the release of high quality solutions.
• Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement. Required Skills and Experience • 5 8 years of experience in supporting Field Service and Customer Support Bsiness Functions.

• 5 8 years of direct hands on experience with Salesforce.com Field Service Management, Case Management and/or Call Center.
• 2 3 years of direct hands on experience with ServiceMax Asset360.
• Possess a strong business and customer/client focus. • Experience and knowledge of Salesforce.com and SAP integration.
• Hands on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
• Experience working with business end users, gathering requirements, and building detailed functional design specifications.
• AppExchange packages experience is preferred.
• Salesforce Certifications of Admin, AppBuilder preferred.
• Supporting users in a medical device company is desirable
• Possess a strong business and customer/client focus
• Experience with deep understanding of IT Applications and Technology
• Strong problem solving and analytical capabilities
• Excellent written and verbal communication skills • Very strong collaboration,

The pay range for this role is USD$100000 - USD$ 120000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.


"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.  Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”