Salesforce Business Analyst
Axelon Services Corporation
Los Angeles, CA
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JOB DETAILS
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Automation, Backlog Prioritization, Business Analysis, Change Requests/Orders, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer/Client Research, Data Modeling, Document Change Management, Documentation, Functional Testing, Information/Data Security (InfoSec), Leadership, LinkedIn, Presentation/Verbal Skills, Problem Solving Skills, Reporting Dashboards, Requirements Management, Salesforce.com, Scrum Project Management and Software Development, Sprint Planning, Sprint Retrospective, Team Player, Test Plan/Schedule, Test Scenario, Writing Skills
LOCATION
Los Angeles, CA
POSTED
1 day ago
Title: Salesforce Business Analyst (Remote)
Pay: 46/hr
Notes:
- Must be able to work PST hours
- Include your Linkedin on your Resume
- 5+ years of experience as a Business Analyst, with strong exposure to Salesforce platforms.
- The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, translating business needs into clear, actionable Salesforce requirements.
- The role involves requirement gathering, user story creation, stakeholder coordination, and supporting Agile delivery to ensure Salesforce solutions deliver measurable business value.
- Business Analysis & Requirements Work closely with business stakeholders to elicit, analyze, and document business requirements related to Salesforce initiatives.
- Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
- Support creation and maintenance of documentation such as BRDs/FRDs (as applicable), user stories, workflows, and requirement traceability matrices.
- Perform impact analysis for enhancements, defects, and change requests within Salesforce.
- Salesforce-Specific Responsibilities Collaborate with Salesforce developers, admins, and architects to ensure requirements are clearly understood and implemented correctly. Provide functional guidance across Salesforce features such as objects, fields, workflows/flows, validations, reports, and dashboards.
- Participate in UAT planning and execution, including test scenario creation, coordination with business users, and validation of delivered functionality.
- Support release readiness activities and post deployment validation.
- Agile & Delivery Collaboration Work within Agile/Scrum teams, participating in backlog grooming, sprint planning, sprint reviews, and retrospectives.
- Partner with Product Owners to help prioritize backlog items and ensure stories meet Definition of Ready (DoR).
- Act as a liaison between business and technical teams to ensure smooth communication and alignment throughout the delivery lifecycle.
- Stakeholder & Communication Facilitate workshops, requirement walkthroughs, and stakeholder review sessions.
- Communicate progress, risks, and dependencies clearly to project and delivery leadership.
- Ensure stakeholder expectations are managed and changes are documented and communicated effectively.
- 5+ years of experience as a Business Analyst, preferably in CRM or Salesforce-based programs.
- Strong understanding of Salesforce concepts (data model, security, automation, reports, dashboards).
- Hands-on experience writing user stories and acceptance criteria in Agile environments. Proficiency in Agile tools such as JIRA and Confluence (or equivalent).
- Strong analytical, problem solving, and documentation skills.
- Communication & Collaboration Excellent verbal and written communication skills.
- Proven ability to work with cross functional teams and multiple stakeholders.
- Ability to explain complex technical concepts in simple business terms.
About the Company
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