Salesforce Administrator
Dialed In Data
Fircrest, WA
The ideal candidates have the following skills and qualifications:
- Strong attention to detail
- Organized & self-starting
- Ability to manage multiple tasks and projects
- Excellent communication skills
- High school diploma or equivalent
Required Certifications & Experience: 3+ years of Salesforce administration (or similar) experience in a professional setting.
Preferred Education & Experience - experience or knowledge in any of the following areas and/or products will benefit you in this position:
- Nonprofit Success Pack
- Program Management Module
- Volunteers for Salesforce
- Fundraising processes and best practices
- Microsoft Excel, including advanced formulas and functions
- FormAssembly
- Click & Pledge
- GoFundMePro (fka Classy)
- Qgiv
- Greater Giving
- Skyvia
- Zapier
- Asana
- Google Workspace
- Set up and manage Salesforce configurations, which includes creating/updating custom objects and fields, page layouts, record pages, applications, list views, dynamic forms, email templates, user profiles, and flows and other automated processes
- Manage Salesforce permissions, sharing settings, and users
- Manage and configure the Nonprofit Success Pack (NPSP), Volunteers for Salesforce, and Program Management Module (PMM)
- Set up and manage integrations with Salesforce
- Monitor and clean up data quality issues in client Salesforce instances
- Troubleshoot and recommend solutions to integration and customization issues
- Build custom reports and dashboards
- Review work completed by and provide feedback to other team members
- Clean up and standardize data in Excel
- Perform bulk data imports, upserts, and exports
- Create and update documentation for clients
- Collaborate with other team members to achieve goals and objectives
- Maintain confidentiality and discretion in handling sensitive or confidential information
- Additional responsibilities as assigned
Physical Demands: working at a computer/in front of a screen for extended periods of time, climbing a flight of stairs, ability to lift up to 15 pounds.
Environment: our office is located in a quiet residential area, complete with 2 cats.
Travel: less than 15% of your work may require travel. Travel is typically limited to the greater Tacoma area, though sometimes extends to neighboring counties.
Requirements: you must have access to a vehicle or equally prompt method of transportation and a secured network for work performed remotely.
Benefits available after varying probationary periods: paid sick leave, charitable gift matching, AAA membership, opportunities for flexible and/or remote working hours
This is a part- to full-time position, 30-40 hours/week.
The Salesforce Administrator is responsible for executing development and customization plans in Client Salesforce instances, providing ongoing administration of client Salesforce instances, and reviewing work completed by other Salesforce Administrators and Administrator Apprentices.
About the Company
Dialed In Data
Dialed In Data is a professional, yet laid back, organization where we provide Salesforce administration, training, and support services to small- and medium-sized nonprofit organizations. We strive to provide high-quality services with a keen eye to detail. We are passionate about and enjoy the work we do, and recognize the importance of maintaining a healthy work-life balance.