Sales Support Representative

M. Coast Inc., a marketing firm in Raleigh, is looking for a Sales Support Representative to enhance our AT&T Fiber initiative. You’ll coordinate customer lists, track sales progress, and provide the sales team with the tools they need to deliver strong sales results. The Sales Support Representative's communication helps maintain a positive customer experience while reinforcing the reliability of AT&T’s fiber‑optic network through well‑supported sales operations.

As a Sales Support Representative, you turn potential into a planned pathway for AT&T Fiber. By assessing territory data and providing clear pre-sale guidance, you create the conditions for successful in-home consultations. The Sales Support Representative’s analytical support helps qualify opportunities and prioritize efforts, leading to more efficient sales

• Check fiber‑optic service availability for Raleigh addresses, ensuring sales consultations begin with verified data.

• Maintain data territory records, identifying high‑value zones for fiber expansion and upgrades.

• Offer pre‑sale technical support, clarifying AT&T Fiber’s symmetrical speeds and WiFi 7 performance benefits.

• Oversee enrollment processes, ensuring service agreements are precise and compliant.

• Gather competitor intelligence to equip sales teams with persuasive, evidence‑based messaging.

• Guide new associates through onboarding, providing technical documentation and local insights.

• Gain exposure to how scalable sales systems are built and optimized.

• Develop a problem-solving mindset that removes friction from the sales process.

• Support territory growth by aligning operational precision with sales goals.

• Understand how accurate reporting protects sales momentum and revenue.

• High school diploma or GED required; a Bachelor’s degree in Business, Information Technology, or Communications is a plus but not required.

• Experience in administrative support or sales, consistently meeting performance expectations. 

• Skilled communicator able to simplify technical fiber concepts into persuasive sales messaging.

• Highly organized and disciplined, capable of balancing multiple accounts and projects with precision.

• Team‑oriented associate focused on supporting sales initiatives and customer satisfaction.