Sales Support Clerk
BancFirst
Lawton, OK
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide excellent client service on inbound and outbound phone calls
Review documentation from other departments to ensure policies and procedures have been followed
Maintenance accounts as necessary for deceased clients, fraud, etc
Reconcile GLs, research outages, and correct errors
Review and work various daily, weekly, monthly, quarterly, and annual reports
Process wires, scan documents, and process Unposted Items
Perform other job related duties and special projects as requested
Regular and consistent attendance and punctuality is an essential function of the job
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS
Minimum 2 years of banking experience
Minimum 2 years of customer service experience
Outstanding listening and communications skills, both written and verbal
Proficient in Microsoft Word, PowerPoint and Excel, and knowledge of, or the ability to quickly learn banking software applications
Organized and detail oriented with a high degree of accuracy
Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines
Critical thinking and reasoning skills
Must demonstrate a business professional image and demeanor
Must work well individually and with a team while maintaining a positive attitude
Work well under stress and deadline while managing multiple tasks
Must be flexible and able to work additional hours when crucial to the department
Self-starter with an excellent work ethic
PHYSICAL REQUIREMENTS
Constant use of computer screens and reading of reports
Ability to operate a computer keyboard, multi-line telephone, photocopier, and scanner and facsimile
Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials
Ability to lift and/or move and carry up to 10 pounds
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.
Diversity…Our differences enhance business performance.
About the Company
BancFirst
Oklahomans Banking Oklahoma
We're BancFirst. Unlike many banks these days, we've always been very clear on who we are and where we're going. Partly because we've never lost sight of where we came from.
First and foremost, we're proud to call ourselves an Oklahoma bank. In fact, our banking lineage goes all the way back to the Run of '89, so our roots go deep in Oklahoma soil. Over the years, BancFirst has grown from a confederation of community banks throughout the state, to a multi-bank holding company, to the largest state chartered bank in Oklahoma. Today, we have locations in small towns and large cities throughout the state.
When we say that we're an Oklahoma bank, we mean that our business identity has always been built around a commitment to Oklahoma and Oklahomans. That commitment has never changed and has brought us a great deal of success. Over the years it has developed into precepts that are at the very heart of our business philosophy.
- We believe it's important to be actively, personally involved in the communities we serve: we participate.
- We believe it's important to invest our resources in those communities: we keep Oklahoma dollars in Oklahoma.
- We believe that prosperity flows from the honest effort put forth each day by each of us: we work hard.
There may be banks with more locations and banks with lots of offices in other states, but no bank anywhere can match our loyalty to Oklahoma. At BancFirst, we've always thought it was good business to put Oklahoma first. We still do.
As a prospective employee, it’s important that you understand the way we look at our business and our attitude toward our fellow Oklahomans.
You’ll Like Our Style
BancFirst's business "style" flows naturally out of who we are - Oklahomans. That means you can expect a friendly, helpful attitude when you work with us, as well as pride in the contribution we make every day to Oklahoma's prosperity.
It also means a natural preference for doing business up close and personal. While we've never been slow to take advantage of technological opportunities, we've also never lost sight of a basic banking truth: that ultimately, every banking relationship is a relationship between people. That's why so much of our business is built on long-term relationships with customers. We take the time to work with our customers at their places of business. That way, we can develop a first-hand understanding of their goals and ambitions. When you work with BancFirst, you can expect a genuine commitment to help you select the proper mix of financial tools to help you succeed.
Our Unique Structure Gives You Unique Advantages
Success is the result of careful decision-making which results from a forthright exchange of information. We've always believed that that kind of exchange is best made face to face, and that's why we've evolved the unique corporate structure that serves our customers so well. The BancFirst way is local empowerment: we place handpicked decision-makers in each of our banks and give them wide-ranging responsibility for their locations.
Our structure means you can count on access to capable professionals who have the authority to get things done for you promptly, without having to obtain approval from an out-of-state home office. That's true at every BancFirst location throughout Oklahoma, and that's not something every bank in Oklahoma can say.
Strength And Stability - Yesterday, Today, And Tomorrow
At the same time, we never lose sight of the fact that our asset quality is the bedrock of our success. With BancFirst, you can be confident that your business is backed by a bank with the capital strength to serve you over the long haul. We'll be here when you need us, with all the financial resources you'll need to achieve the goals you set for yourself and your business.
Service Is Our Top Priority
Every business poses a financial challenge that demands flexibility and responsiveness from its bank. We understand that you need quick action and unique solutions for your particular situation. In short, what you need from your bank is what you give to your customers: quality service.
To us, quality service is being available when you need us, with the answer or product that satisfies your need, so that you will be able to capitalize on opportunities and maximize your potential.
Excellence Is Standard
From the teller's window to the loan officer's desk, BancFirst has assembled a statewide network of decision-makers who pledge to give you a superior level of customer service.
BancFirst is a team of Oklahomans committed to banking Oklahoma today and tomorrow, just as we did yesterday.
Come to BancFirst and let us show you that "Oklahomans Banking Oklahoma" is more than just a slogan.
Our Services:
- Personal Banking
Checking
Savings & Investments
Loans
Convenience Services
- Commercial Banking
Checking Services
Commercial Lending
Cash Management & Electronic Banking
International Banking
Convenience Services
- Online Banking
- SBA Lending
- BancTrust
Personal Trust
Employee Benefit Services
Corporate Trust
Investments
401(k) Login
Trust Custodian Login
We are always looking for hard-working, friendly people who are focused on quality customer service. Please contact us if you have skills that would be beneficial in the following areas:
- Clerical
- Management
- Professional
- Technical
- Teller/Customer Service Representative
At BancFirst, we understand the importance of offering our employees competitive salaries, opportunities for advancement, and great benefits. If you’re interested in a career with us, we’d be happy to discuss with you in-person, our benefits, on-site amenities, company culture and work hours.