Sales Supervisor
Wide Open West
Augusta, Georgia
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JOB DETAILS
LOCATION
Augusta, Georgia
POSTED
2 days ago
Location: Augusta, GA., Madison Heights, MI., Pinellas, FL.,
(Must live within 1 hour of the above listed locations)
Lead a Team. Drive Results. Help Customers Connect.
At WOW!, we're on a mission to deliver reliable, high-speed broadband that powers how people work, learn, and stay connected. As an Inbound Sales Supervisor, you'll play a key leadership role in driving sales performance while coaching and developing a team of inbound sales representatives who help customers choose the right services for their needs.
This is a hands-on leadership role where you'll inspire performance, support team growth, and help build a culture focused on results, collaboration, and exceptional customer experience.
If you thrive in a fast-paced sales environment, enjoy mentoring others, and are energized by hitting team goals, we'd love to hear from you.
Let me tell you about the perks:
- Salary: Up to $60,000/year + commission
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off & company holidays
- Tuition reimbursement for continued development
- Employee broadband discounts (in service area)
What You'll Do:
As an Inbound Sales Supervisor, you will lead the daily operations and performance of an inbound sales team while ensuring WOW! customers receive exceptional service.
Your responsibilities will include:
Lead and motivate a team of sales representatives to achieve weekly, monthly, quarterly, and annual sales goals
- Monitor team performance metrics and KPIs, providing coaching and feedback to drive individual and team success
- Deliver ongoing coaching, training, and development to improve sales performance and customer engagement
- Ensure sales representatives are effectively engaging potential WOW! customers and presenting our products and services with confidence
- Support marketing initiatives and campaigns by ensuring the team is aligned on messaging, offers, and promotions
- Assist with interviewing, hiring, onboarding, and developing high-performing sales representatives
- Lead performance reviews, recognition programs, and development conversations to foster a culture of continuous improvement
- Manage special projects and oversee employees assigned to special initiatives
- Monitor staffing levels and schedules to ensure appropriate service levels and response times
- Resolve customer concerns and service issues quickly and professionally according to company standards
- Maintain strong communication and collaboration with sales leadership, field operations, contractors, and office teams
What You Bring
To be successful in this role, you'll bring a combination of sales leadership, coaching ability, and a results-driven mindset.
Preferred Qualifications
- 2-3 years of related experience and/or training, or an equivalent combination of education and experience
- Prior sales or call center leadership experience strongly preferred
- Experience in the telecommunications or cable industry is a plus
- A positive, "can-do" attitude and ability to thrive in a fast-paced environment
- Strong communication and presentation skills, with the ability to motivate and guide teams
- Ability to analyze performance data and metrics to identify coaching opportunities and drive improvement
- Proven ability to solve problems, adapt to change, and lead teams through challenges
Technical Skills
- Microsoft Office
- Experience using CRM systems and internal reporting tools to track performance metrics
Work Environment
Requirements include:
- Ability to sit or stand for extended periods
- Frequent use of computers and standard office equipment
- Ability to communicate clearly with employees and customers
- Occasional travel for business purposes may be required
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
About the Company
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