Sales Solutions Associate

Pastiche Promotions serves as the operational arm of marketing for telecommunications growth. Our San Leandro, CA location needs a Sales Solutions Associate to stabilize the residential enrollment process for AT&T Fiber. The Sales Solutions Associate provides clear logistical direction, converting household interest into established, high-speed internet service.

As a Sales Solutions Associate, you remove technical ambiguity before installation begins. The Sales Solutions Associate consults on fiber-to-the-home feasibility, validates address eligibility, and aligns service configurations with household needs—ensuring every residential customer’s setup is optimized for speed, reliability, and long-term satisfaction.

Core Functions of the Sales Solutions Associate

• Deliver accurate guidance on AT&T Fiber Internet speeds, Wi‑Fi 6 hardware, and service availability to residential customers.
• Explain the technical advantages of AT&T Fiber’s symmetrical upload and download speeds, emphasizing performance for streaming, gaming, and remote work.
• Evaluate household account structures and recommend adjustments that improve billing clarity, optimize network efficiency, and enhance customer satisfaction.
• Process fiber service activations, hardware orders, and account migrations with precision, ensuring CRM accuracy and compliance with AT&T documentation standards.
• Resolve initial setup challenges and address early service questions to guarantee seamless onboarding into AT&T Fiber Internet.
• Track account activity and apply residential promotions correctly, reinforcing AT&T’s brand value while maintaining high data integrity.

Education & Experience Needed for the Sales Solutions Associate

• High school diploma or GED required; Bachelor’s in Business, Marketing, Communications, or Information Technology preferred.
• Experience in sales support, retail, sales, or customer support with proven ability to manage accounts accurately and achieve measurable outcomes.
• Strong communication and problem‑solving skills to simplify AT&T Fiber specifications, resolve billing inquiries, and address residential service questions professionally.
• Proficiency in CRM platforms, digital tablets, and reporting tools to manage residential accounts, track performance metrics, and ensure compliance with AT&T standards.

Preferred Skills for the Sales Solutions Associate

• Manages high volumes of documentation and follow-ups efficiently.
• Handles technical inquiries with accuracy and attention to detail.
• Learns new software updates, promotions, and network features quickly.
• Communicates complex information in a clear, customer-friendly way.