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Sales/Return Order Analyst

Epitec, Inc

Englewood Cliffs, NJ

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JOB DETAILS
LOCATION
Englewood Cliffs, NJ
POSTED
Today

General Information

 
Job Description:Top skills:
• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).

Schedule: Fully onsite

KEY RESPONSIBILITES/REQUIREMENTS:

We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ. The ideal candidate will have at least 2 years of experience in a related role and a bachelor's degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.

Key Responsibilities:

1. Order Management:
o Enter and update sales/return orders as needed.
o Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.
o Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.

2. Research and Reconciliation:
o Research and resolve sales/return order discrepancies.
o Process price adjustments via debit and credit memos as needed.

3. HE Vendor Compliance:
o Manage all HE vendor compliance violations by disputing invalid charges through extensive research.
o Track and report valid compliance violations to mitigate future instances.
4. Customer Support:
o Serve as a point of contact for customer inquiries related to orders and returns.
o Ensure a positive customer experience by resolving issues promptly and professionally.

Qualifications
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 2 years of experience in order management, returns processing, or a similar role.
• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.

Preferred Qualifications
• Experience in an order management or supply chain environment.
• Knowledge of inventory management systems.
  
#INDRO
 
 
 
 
 

About the Company

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Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/