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Sales Operations Specialist

Iconma

Remote, NY(remote)

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JOB DETAILS
SKILLS
Automation, Business Analysis, Business Intelligence Software, Communication Skills, Customer Escalations, Data Processing, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Finance, Forecasting, Genetics, Health Plan, Information Technology & Information Systems, International Sales, Leadership, Manufacturing, Matrix Management, Needs Assessment, Onboarding, Operational Support Systems (OSS), Organizational Skills, Partner Sales, Performance Metrics, Power BI, Reporting Dashboards, Requirements Management, Revenue/Sales Reporting, SAP BusinessObjects Business Intelligence (BI), Sales, Sales Operations, Salesforce.com, Systems Analysis, Systems Maintenance, Tableau, Usability Engineering, User Documentation, Validation Testing
LOCATION
Remote, NY(remote)
POSTED
Today
Our Client, a Business Manufacturing and Supply company, is looking for a Sales Operations Specialist for their Remote location.
 
Responsibilities:
  • Serve as the primary support contact for Salesforce users, responding to questions related to:
  • System navigation and usage
  • Standard sales processes
  • Report and dashboard interpretation
  • Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials
  • Triage user requests and escalate complex system design or automation issues as needed
  • Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs
  • Support recurring reporting needs for sales leadership and operations
  • Assist users in understanding how to leverage reporting to manage accounts, opportunities, and forecasts
  • Monitor and support data hygiene across key sales objects
  • Identify recurring data or process issues and flag them to system owners
  • Reinforce adherence to defined commercial processes and data standards
  • Assist with user setup, access requests, and permissions (as delegated)
  • Support testing and validation of new reports, dashboards, and enhancements
  • Provide operational support during system updates or process changes
  • Partner with Sales Operations, Finance, and Commercial leadership to understand reporting and system needs
  • Act as a liaison between business users and system owners, translating business questions into system outputs
 
Requirements:
  • Bachelor’s degree in business, information systems, analytics, or related field preferred
  • 2+ years of experience building and maintaining reports and dashboards in Salesforce
  • Strong understanding of sales processes and commercial performance metrics
  • Experience supporting a broad user base with varying technical skill levels
  • Experience in Sales Operations, Commercial Operations, or Business Analytics
  • Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.)
  • Experience supporting a global or matrixed sales organization
  • Strong communication and documentation skills
  • Highly organized, detail-oriented, and comfortable managing multiple requests
  • Able to adapt and learn quickly, providing information on system updates and process changes
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/