Sales Operations Coordinator

Mountain Peak Marketing, Inc. is growing in Ontario and looking for a Sales Operations Coordinator with a passion for people and technology. The Sales Operations Coordinator will be the go-to resource for AT&T cell phone customers—from plan selection to activation and beyond—representing a marketing firm dedicated to clear communication and lasting customer satisfaction.

As a Sales Operations Coordinator, you’ll walk households through upgrades, simplify data talk, and make sure they feel confident in their choice. And when questions arise later? The Sales Operations Coordinator is the reliable voice they remember. All within the world of mobile—no extras, just excellence.

Why the Sales Operations Coordinator Role Matters

It’s not about selling—it’s about solving. The Sales Operations Coordinator doesn’t push phones—they match them. You listen, explain, and make sure every Ontario family walks away feeling like they made the right call. Literally.

Key Responsibilities of the Sales Operations Coordinator

• Serve as the primary contact for customers, managing inquiries, activations, upgrades, and account updates for AT&T cell phone services with accuracy and professionalism.
• Conduct consultative discussions to identify communication needs and recommend AT&T plans and devices that emphasize reliability, affordability, and convenience.
• Support the full customer lifecycle by handling billing adjustments, troubleshooting device issues, and ensuring compliance with AT&T service standards.
• Strengthen customer loyalty through proactive communication, timely follow‑ups, and structured retention strategies that reinforce long‑term satisfaction.
• Collaborate with internal teams to coordinate seamless service delivery and resolve escalated concerns with efficiency and professionalism.
• Maintain accurate records by updating CRM systems, tracking customer interactions, and documenting feedback to support performance analysis.

What We’re Looking For in a Sales Operations Coordinator

• High school diploma or GED required; Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• Experience in customer service, sales, or account management within retail or subscription‑based industries, aligned with AT&T cell phone services.
• Strong communication skills to simplify AT&T wireless plan features, explain device options, and present solutions clearly to households.
• Highly organized and detail‑oriented, capable of managing multiple accounts, service requests, and priorities in fast‑paced retail environments.
• Proficiency in CRM platforms, reporting tools, and digital systems to manage accounts, document interactions, and ensure compliance with AT&T service standards.