Sales & Customer Success Associate

Vega Innovations, a community-first marketing firm, is expanding its Frontier Communications team in San Bernardino with a Sales & Customer Success Associate who leads with empathy and expertise. The Sales & Customer Success Associate showcases how Frontier’s symmetrical fiber internet and flexible streaming TV options solve real household frustrations—buffering, data caps, hidden fees.

As a Sales & Customer Success Associate, you are the human link to a faster, smarter home. With a steady cadence of outreach, education, and support, the Sales & Customer Success Associate achieves reliable sales results while reinforcing Frontier’s reputation as a trusted digital partner in the Inland Empire.

• Provide guidance on fiber internet plans and YouTube TV packages, connecting features to lifestyle needs like family streaming or online gaming to close sales. 

• Highlight Wi‑Fi 7 routers and FTTH technology, showing how Frontier supports smart homes and seamless entertainment.

• Recommend tailored bundles that combine Frontier internet and YouTube TV, emphasizing savings and convenience to boost sales conversions.

• Manage the customer journey with precision, ensuring every sale is activated smoothly and every account detail is accurate.

• Educate households on Frontier’s no data caps and 99.9% uptime, positioning the service as reliable and cost‑effective to drive sales confidence.

• Follow up after installation to confirm satisfaction, resolve questions, and encourage referrals that expand sales opportunities.

• High school diploma or GED required; Bachelor’s degree in Business, Marketing, or Communications preferred but not required.

• Experience in sales, hospitality, or customer support, with a track record of meeting performance goals and building strong customer relationships.

• Ability to clearly explain the benefits of Frontier’s fiber‑optic internet—symmetrical speeds, low‑latency gaming, and 4K/8K streaming—in simple, persuasive terms.

• An analytical mindset to monitor San Bernardino market trends, providing insights that strengthen sales strategies and regional outreach.

• Positions Frontier’s internet as a competitive sales advantage in local markets.

• Closes sales while maintaining accuracy across digital activations and documentation.

• Uses relationship-driven sales techniques to build long-term customer retention.

• Navigates objections confidently to protect momentum in the sales process.