Sales & Customer Success Associate

At Elite Direct Management Inc., we believe that a smooth transition to Frontier Fiber shouldn't require a miracle, just a great Sales & Customer Success Associate. As a key player in our Pomona marketing firm, the Sales & Customer Success Associate audits sales requests to ensure symmetrical gigabit internet and TV packages are perfectly matched to household needs.

As a Sales & Customer Success Associate, you'll receive thorough training on our symmetrical gigabit technology and entertainment bundles, then use that expertise to strengthen sales team presentations during client consultations. The Sales & Customer Success Associate learns to translate technical specifications into everyday benefits that representatives can share during territory engagement.

Why the Sales & Customer Success Associate Role Matters

You are the human EASY button for home internet. Faced with confusing choices and unreliable service, customers are stuck. The Sales & Customer Success Associate cuts through the noise, presents the clear value of Frontier Fiber, and makes getting great internet simple.

Key Responsibilities of the Sales & Customer Success Associate

• Aid in Frontier Fiber enrollments and activations, ensuring compliance and accurate residential account processing while supporting territory sales goals. 
• Support associate presentations of Frontier TV and Wi‑Fi  hardware, reinforcing brand sales standards and incentive alignment while gaining presentation experience.
• Maintain records of activations and customer interactions in sales systems, assisting with quota achievement, transparency, and personal skill growth in digital tools.
• Assist in resolving connectivity challenges and account discrepancies, ensuring smooth installations and customer satisfaction while learning troubleshooting techniques.
• Coordinate account tasks with Frontier’s promotional cycles, helping maximize adoption of fiber internet and TV bundles while understanding campaign timing.
• Develop consultative sales communication skills and fiber knowledge, supporting team accuracy, collaborative growth, and career progression.

What We’re Looking For in a Sales & Customer Success Associate

• High School Diploma or GED required; Bachelor’s degree in Business, Marketing, or Operations preferred but not required.
• Strong communication skills to simplify Frontier’s technical fiber specifications, guide teams through account activations, and instill long-term customer confidence.
• Experience in retail, administrative support, or sales, with proven success in customer engagement and quota attainment. 
• Highly disciplined and proactive, able to manage residential account workflows, meet processing benchmarks, and support Pomona’s fiber expansion.
• Eagerness to grow within a team environment, learning from senior staff while contributing to consultative sales practices and customer confidence.