Sales & Customer Care Representative

PMI Sales Agency, a sales and marketing firm, needs a Sales & Customer Care Representative to adopt Quantum Fiber across Denver. The Sales & Customer Care Representative will balance sales initiatives with proactive customer care, helping households understand service plans, enroll seamlessly, and enjoy a smooth internet transition.

As a Sales & Customer Care Representative, you'll be the face for Denver, focusing on sales, customer engagement, and excellent support. The Sales & Customer Care Representative will be a trusted partner, helping customers understand Quantum Fiber’s features, resolve their questions, and ensure they are confident and satisfied with their service choices.

Why the Sales & Customer Care Representative Role Matters

You can close a deal and calm a crisis in the same conversation . One moment you're selling the benefits of fiber, the next you're walking someone through their billing questions. The Sales & Customer Care Representative switches hats seamlessly because both hats fit.

Key Responsibilities of the Sales & Customer Care Representative

• Welcome clients with warmth, then guide them toward Quantum Fiber options that solve real needs and support confident sales choices.
• Translate Quantum Fiber features into everyday benefits during chats, helping guests see value that fuels both customer care satisfaction and sales momentum.
• Address questions with clarity and kindness, building customer care trust that turns curiosity into Quantum Fiber sales commitment.
• Document guest preferences after each visit so future customer care outreach feels personal and advances Quantum Fiber sales with relevance.
• Turn customer care wins into sales opportunities by celebrating resolved issues, then exploring how Quantum Fiber can further empower household goals.
• Learn from every interaction to refine how customer care and sales work together, keeping Quantum Fiber messaging fresh and human.

Qualifications of the Sales & Customer Care Representative

• High school diploma or GED preferred.
• Experience in sales, customer service, or account management is a plus.
• Effective communicator who builds rapport and explains service options clearly.
• Reliable in documenting account interactions to support long‑term satisfaction.
• Quick learner eager to apply new Quantum Fiber features to enhance household accounts.