Sales and Customer Service Associate

Liberty Consulting and Management: NYC’s marketing firm that believes your hold time should be shorter than a TikTok dance. As a Sales and Customer Service Associate, you’ll be Verizon’s secret weapon, untangling 5G Business Internet for startups and coaxing Fios into cooperating for bodega owners. If you can explain symmetrical speeds using only pizza analogies, we’ll buy the first slice.

As a Sales and Customer Service Associate, we'll train you to be the jack of all trades of customer care. One minute, the Sales and Customer Service Associate is showcasing a flagship device's coolest trick, the next, they're sketching out why a boutique needs more bandwidth than a brownstone.

• Guide customer enrollment by assisting with account setup and plan activations across Verizon Fios, 5G Business Internet, and mobile services.

• Explain product advantages such as symmetrical fiber speeds, reliable 5G coverage, and device integration to strengthen customer confidence.

• Evaluate residential and business needs to recommend customized Verizon solutions that improve performance and deliver measurable value.

• Achieve sales goals by driving activations, upgrades, and bundled service transactions while meeting established performance benchmarks.

• Apply promotions and incentives, including trade‑in credits and bundled discounts, ensuring billing clarity and customer trust.

• Maintain compliance and accuracy by verifying account documentation, safeguarding sensitive data, and streamlining workflows in Verizon’s sales systems.

• High school diploma or GED required; Bachelor’s degree in Business, Marketing, or Communications preferred. 

• Experience in customer support or retail sales, ideally within telecommunications, consumer electronics, or subscription‑based services.

• Strong communication and problem‑solving skills to clearly explain Verizon’s fiber‑optic internet, 5G mobile services, and wireless device features.

• Proficiency in CRM systems, sales platforms, and Microsoft Office Suite to manage accounts, track metrics, and streamline workflows

• Learns product updates and slips them into conversations before customers even ask.

• Keeps interactions upbeat, proving customer care can be professional and fun.

• Builds rapport with customers—because being silent isn’t part of the job description.

• Promotes Verizon solutions with recommendations that feel natural & helpful.