Safety & Security Assistant Manager

About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts. Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

The Assistant Safety & Security Manager at Lake Nona Wave Hotel supports the leadership and daily operations of the Safety & Security Department by promoting exceptional service to both internal and external guests. This role assists in providing guidance, training (including OSHA standards, life-safety awareness, and emergency procedures), scheduling coordination, and performance oversight to ensure efficient and compliant day-to-day operations. The position supports the direction of property-wide safety and security initiatives, incident response, and regulatory compliance with all applicable local, state, and federal requirements, while upholding departmental and company standards and serving as a professional ambassador of Wave Hotel committed to safety, accountability, and operational excellence.

Essential Functions

• Serve as a knowledgeable first responder for onsite incidents involving internal and external guests; assess situations promptly and take appropriate action in accordance with departmental procedures and company standards.
• Maintain expert knowledge of scheduled group activities, occupancy levels, hotel facilities and services, hours of operation, facility layout, fire and emergency response plans, and departmental rules of conduct.
• Conduct pre-shift briefings to communicate critical information, reinforce safety priorities, and ensure continuity during shift transitions.
• Provide safety escorts for team members and guests in accordance with established departmental standards.
• Ensure after-hours deliveries and access to secured areas are properly authorized, monitored, and documented in compliance with property procedures.
• Coordinate and cooperate with outside agencies (e.g., Sheriff’s Office, Fire Department, regulatory authorities) in alignment with company policies and legal requirements.
• Monitor surveillance systems, conduct routine and random patrols of the property, and respond to duress alarms and security alerts as assigned.
• Conduct and document investigations related to theft, lost items, disturbances, noise complaints, guest altercations, food-related concerns, and other reported incidents in accordance with established reporting protocols.
• Facilitate monthly property safety meetings with structured agendas and documented action items.
• Organize and conduct monthly departmental meetings focused on operational updates, compliance initiatives, and team development.
• Perform daily life-safety inspections throughout the property; document deficiencies, assign corrective actions to appropriate departments, and track completion timelines.
• Coordinate and participate in quarterly fire drills in collaboration with the Engineering Department.
• Ensure all mandatory officer training requirements are completed within designated timeframes and properly documented.
• Manage and document all Lost & Found items received by Security, log guest inquiries and coordinate return procedures in accordance with hotel standards.
• Safeguard the confidentiality of all reports and sensitive documentation; release information strictly on a “need-to-know” basis to authorized individuals.
• Maintain the departmental daily logbook and verify that all required reports, documentation, and end-of-shift responsibilities are completed accurately and in time by Security Officers.

Qualifications:

• High school diploma or General Education Degree (GED) required; associate or bachelor’s degree preferred; relevant experience and demonstrated leadership performance may be considered in lieu of formal education.
• Progressive experience in security, safety, or a related field preferred, including demonstrated leadership potential, supervisory exposure, or internal advancement within the organization.
• Prior experience within an upscale or luxury hospitality setting preferred.
• Valid driver’s license with satisfactory driving record and background screening in accordance with company standards.
• Working knowledge of local and state laws, investigative procedures, workplace safety regulations, and fire/life safety practices.
• Current certification in CPR/AED and First Aid, or ability to obtain certification within required timeframe.
• Alcohol awareness certification (e.g., TIPS or equivalent) or ability to obtain within designated period.
• Ability to read, write, speak, and comprehend English fluently; bilingual (English/Spanish) preferred.
• Strong verbal and written communication skills with the ability to provide clear, concise, and professional direction.
• Demonstrated ability to prepare detailed reports, conduct basic investigations, and maintain accurate documentation.
• Proficiency in basic computer systems, incident reporting platforms, and standard office software.
• CLSO certification preferred; required within designated timeframe after placement.
• Must be able to work flexible schedules including evenings, weekends, holidays, and emergency call-in situations.
• Internal candidates must be in good standing, meet performance expectations, and demonstrate leadership readiness consistent with company standards.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. 

• While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.
• The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 35 lbs.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  This job description is subject to change at any time.  The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Acknowledgment:

I have read the above Job Description with my manager and understand that my performance will be evaluated and measured based on my ability to achieve the above criteria.  I understand that I am required to follow any other instructions and to perform any other work-related duties requested by my supervisor/manager.