Sacaton Market- Deli & Hot Foods Supervisor

Summary:

The Deli & Hot Foods Department Supervisor is responsible for overseeing the daily operations of the Deli & Hot Foods department, ensuring product quality, maintaining compliance with food safety regulations, and delivering excellent customer service. This role includes supervising Deli & Hot Foods department staff, managing inventory, and driving sales through effective merchandising and marketing strategies. The Deli & Hot Foods Department Supervisor plays a key role in maintaining high operational standards, enhancing profitability, and supporting the store's overall goals.

Responsibilities:

Operational Oversight:

• Supervise daily operations of the Deli & Hot Foods department, including product preparation, cutting, packaging, and display.
• Ensure compliance with health, safety, and sanitation regulations to maintain a safe and clean work environment.
• Monitor department performance metrics and implement solutions to achieve goals related to sales, shrink, and labor.

Team Leadership:

• Manage and train Deli & Hot Foods department staff, including scheduling, coaching, and performance evaluations.
• Facilitate training programs on food safety, product handling, and customer service for new and existing employees.
• Promote a collaborative and motivated team environment.

Product Quality and Presentation:

• Oversee product quality, freshness, and proper rotation to meet company and regulatory standards.
• Maintain visually appealing and organized displays that attract customers and drive sales.
• Respond promptly to customer inquiries and feedback related to Deli & Hot Foods products.

Inventory and Ordering:

• Manage inventory levels to prevent overstock or shortages while ensuring availability of key items.
• Coordinate with suppliers to order deli & hot foods products and supplies, adhering to budgetary constraints.
• Conduct regular inventory counts and address discrepancies to minimize shrink and waste.

Merchandising:

• Implement merchandising strategies to enhance product visibility and promote seasonal or special items.
• Analyze sales trends to identify opportunities for improved product placement and promotional tactics.
• Collaborate with the marketing team to execute department-specific promotions and events.

Customer Experience:

• Foster a culture of exceptional customer service, addressing customer needs promptly and professionally.
• Engage with customers to provide product recommendations and cooking tips.
• Ensure the department is customer-ready with well-stocked displays and accurate pricing.

Other Duties:

• Participate in store leadership meetings and contribute to overall operational strategies.
• Support the Store Managers in achieving store goals and addressing operational challenges.

Supervisor Responsibility:

Oversees the supervision of personnel, which includes hiring, work allocation, training, problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance; provides guidance and feedback for assigned staff.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work will primarily be performed in a retail store environment.

• Work will be performed inside a temperature-controlled environment and occasionally in cold storage areas.
• Noise levels in the work environment are moderate.
• Evening, weekend, and holiday shifts are required.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle products for extended periods.

• The employee occasionally is required to bend, stoop, and lift heavy products.
• The employee must regularly lift and/or move up to 50 pounds.

Required Qualifications:

• High School diploma or GED.
• Two (2) years experience in merchandising and/or management in a retail or related environment.
• One (1) year of supervisory experience in a grocery store or related environment.
• One (1) year of experience with the technical skills to assist as needed within the department.
• Certification in food safety or sanitation (e.g., ServSafe, Food Handlers Card) or attained within 30 days of hire.
• Certification in CPR and First Aid within 90 days of hire.
• A satisfactory result obtained through a test for illegal drugs.
• Acknowledge and agree to maintain a drug-free workplace.

Preferred Qualifications:

• Associate's degree in business administration, management or related field.
• Demonstrated ability to inspire and lead a diverse team in achieving department goals.
• Collaborative mindset to work with other grocery departments, such as meat or produce, for cross-promotional opportunities.
• Excellent customer service and professional etiquette.
• Superior organizational skills with attention to detail.
• Effective communication abilities, both verbal and written.
• Ability to address customer concerns and unanticipated problems professionally.
• Self-starter with the ability to multitask in a fast-paced environment.
• Proficient in the use of POS equipment and other electronic systems.
• Capability to execute effective merchandising standards as assessed through regular audits.
• Familiarity with department equipment maintenance and customer service best practices.
• Knowledge and experience working with Gila River Indian Community or other Native American Communities.
• Proficient in MS office and other relevant workplace tools.