Rooms Controller

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks 

• Free On-Site Parking

• Department celebrations 

• Associate Appreciation Week 

• Monthly associate recognition and reward programs

As a Rooms Controller, a typical day will include:  

• Assigns a room according to guest requests and preferences whenever possible. 

• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.

• Performs duplicate reservation checks; block rooms.

• Confirms reservations and cancellations. 

• Communicates to appropriate staff that there are guests who are waiting for an available room.

• Organizes and coordinates check-in/pre-registration procedures for arriving groups.

• Reviews requests for late check-outs and approves according to occupancy. 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Rooms Controller at HVC:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.