What You'll Do
* The Room Operations Manager will carry out all supervisory duties for any department that they oversee, depending on the property (i.e. Front Desk, F&B, Housekeeping, etc.)
* Provide leadership, training and shift flow management while coaching front desk agents and supervisors.
* Create proactive hiring plans and assist in hourly interviews.
* Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment
* Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.
What You'll Bring
* Front Desk and/or Housekeeping leadership experience required.
* Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!
* A passion for service with a positive, can-do attitude
* The desire to develop and coach associates and create an environment for your team to thrive.
* Ability to creatively problem solve and execute against the strategy and deliver results.
* Other reasonable duties as assigned.
|