Retail Store Manager - Full Time

DEPARTMENT:  Retail Store 

REPORTS TO:  District Manager 

FLSA STATUS:  Exempt 

POSITION TYPE:  Full-Time 

POSITION SUMMARY: 

Store Managers are responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. Developing and leading a great team while increasing sales and profits of your assigned area will be the most important part of your job. Your hands-on leadership and management expertise will allow our organization to grow. This job is composed of a variety of tasks that are covered by general operating procedures but will also require extensive individual judgment to ensure successful operation of the store. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1.         Drive sales and profitability through customer satisfaction             Develop and implement payroll plans and monitor daily payroll to ensure the plan is met             Display strong merchandise throughout the store and execute plan-o-grams             Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for the store             Ensure efficient day-to-day operations of the store             Supervise, train, and develop subordinate managers and hourly store personnel in all areas and functions required to run the store effectively             Ensure all employees provide outstanding customer service to satisfy our customer's needs             Ensure all expenses are maintained within the planned budget             Be familiar with and enforce all company policies and procedures             Oversee the implementation of special promotions and advertising events             Maintain strong communication between store and all support departments             Responsible for all aspects of the P&L including sales, gross margin, payroll, and shrink             Ensure the store is in compliance with OSHA requirements and all safety procedures             Provide exemplary customer service             Oversee store programs through effective delegation and management of work, employees, time, and resources             Maintain working knowledge of products and services             May operate forklift or industrial truck to assist in loading, unloading, or moving merchandise and materials             Safety awareness of anything in store that may be hazard to employees or customers             Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner             Additional duties, as assigned     

REQUIREMENTS & QUALIFICATIONS: 

1.         3 – 5 years of retail management experience             Flexibility to work any open store hours             Proven skills in business analysis, with the ability to execute company standards successfully             Experience producing results, managing and developing employees, and succeeding in a retail environment             Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner             Strong communication and leadership skills             Highly motivated leader capable of motivating others to achieve company goals             Excellent Customer Service skills             Excellent verbal and written communication             Must possess strong work ethic and interpersonal skills             Basic computer skills             Highly organized and detail-oriented             Ability to:     
   • Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner         Effectively communicate with customers and employees, in-person and over the phone         Demonstrate initiative and effective problem-solving skills within the scope of the position         Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast-paced environment.         

PHYSICAL REQUIREMENTS: 

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.