Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products.  This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members.

Responsibilities include, but are not limited to:

• Greet all members and customers, determine their need and provide Legendary Service;

• Reach sales and service goals (and earn incentives!) for multiple AAA products and services;

• Prepare and provide TripTik® travel routings, marked road maps, tour books, and other travel-related materials;

• Make hotel and car rental reservations for members, and provide travel destination information;

• Issue passport photos;

• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;

• Perform additional job-related duties as assigned by management.

Qualifications:

• Experience in retail sales, banking or similar customer service/sales environment;

• Proven ability to exceed assigned sales or service quality goals;

• Ability to work overtime, including Saturdays;

• Experience with Microsoft Office basics;

• Ability to travel locally when necessary;

• A high school diploma or GED;

• Successful completion of pre-employment assessments, background check and drug screening