Retail Operations Specialist
FIRST COMMUNITY BANK (SC)
Lexington, SC
Position Summary
This position is responsible for assisting the Retail Program Manager in coordinating the operations of all retail banking offices.
Essential Duties and Responsibilities (Other duties may be assigned.)
· Responsible for management of Float Teller/CSR and Summer Teller staff.
· Monitor daily reports for all operations for banking offices, to include teller cash and branch cash limits for each office.
· Provide technical support with teller and CSR systems and assist Tellers and CSRs with core system issues during daily processing.
· Respond to inquiries related to policy and procedure from branch personnel.
· Support banking offices with branch equipment (TCRs, ITMs, cash discriminators, etc.). Work with Bank Security Officer to place service orders (equipment jams/malfunctions, combination changes, etc.)
· Review policy and procedures manuals to ensure it is current. Consult with Technical Trainers and department managers for input on any possible issues with the manuals.
· Conduct training classes on a variety of topics. Specifically, product training, policy training and computer software training for new Tellers, Teller Supervisors and CSRs.
· Present various topics at Retail Banker, Office Manager, Teller Supervisor and CSR meetings.
· Travel to offices to assist when needed.
· Select or develop teaching materials such as training modules, tutorials, reference documents and self-study activities.
· Monitor reports on various topics to measure training needs (DEL, OnBoarding, Cash Limits, etc.).
· Test current employees and new trainees on job knowledge to measure training progress and ensure employees keep current on their job knowledge.
· Prepare and send communication (newsletter, emails, etc.) to offices on needed topics.
· Back up Admin Switchboard.
Qualifications
· High School diploma and 5 years of banking experience, or an equivalent combination of education and experience.
· Proven problem resolution, conflict resolution, time management, and decision-making skills.
· Ability to analyze processes for efficiencies and/or improvements.
· Excellent customer service and interpersonal skills.
· Proficiency in using personal computers and office products (e.g., Word, Excel, Powerpoint); Experience with Excel is a must.
· Ability to motivate and generate enthusiasm among new and current employees.
· Effective oral and written communication skills, including presentation and technical writing skills.
· Ability to compute basic to moderately complex math calculations.
· Clear understanding of teller and CSR systems. Clear understanding of audit procedures.
· Proficient in using office programs (e.g., MS Excel, MS Word).
· FIS Horizon XE and H360 Imaging experience preferred.
· Must be able to travel as needed and upon request.
About the Company
FIRST COMMUNITY BANK (SC)
1st Community Bank opened its doors in Alice on February 7, 1983 under the name of First National Bank. In 1990, the Bank purchased La Hacienda Savings and Loan which had two branches, one in San Antonio and one in Corpus Christi. The San Antonio office was closed and the Corpus Christi office remained open under the name of First National Bank. In February 1990, the Bank was re-named 1st Community Bank, N.A. In 1995 a branch in Benavides, Texas was opened. Our Mortgage Division opened in 1996 and then yet another branch, which is located on Water Street in Downtown Corpus Christi, was added in 1998. 1st Community opened its 5th location in Kingsville in June 2000. In April of 2004, the decision was made to close the bank in Benavides and in June of 2004 a new bank was opened in Portland. The Alameda branch, the 7th location, was opened March 2007. The Island branch, the 8th location, was opened February 2008. In March 2014 the bank expanded into the Victoria, TX market. The Bank has seen continuous growth over the years, starting out at $32 million in assets in 1993 up to current $346 million today. The driving force behind 1st Community Bank’s success is the pride it takes in its employees. In November 1999 the Bank adopted an Employee Stock Ownership Plan, which means that the employees are actually buying stock in the Bank. With 78% eligible employee participation in the ESOP, customers can bank on the fact that the employees, who are now owners, will go that extra mile and that our customer’s needs are our 1st concern. Employee ownership is the driving force behind exceptional customer service and loyalty. We believe employee owned and operated is what sets us apart from the rest and gives a cutting edge in the banking industry. In June 2002, we converted from a National Bank to a State Charter. We have found that the Texas Department of Banking is uniquely designed to support our type of bank and our customers. Our motto is and will remain to be... We Make Banking Easy!