Retail Food Service Manager
Aramark
Providence, RI
Job Description
Aramark Healthcare+ is seeking candidates for a Retail Food Service Manager position, to oversee retail dining and catering operations at BROWNHealth - Rhode Island Hospital and Hasbro Children's Hospital, located in Providence, RI. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.
Job Responsibilities
? Manage Front of House (Cafeteria, Food Court, Quick Service) dining operations
? Develop and implement retail services plan to improve service, quality and profitability of service areas.
? Maintain effective working relationships with other departments to provide a unified retail experience for customers.
? Manages marketing, merchandising and cash handling procedures.
? Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
? Maintains effective client and customer rapport for mutually beneficial business relationships
? Drives customer service and tracks and responds to survey results.
? Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
? Assists in location forecast and accounting; tracks sales trends and drives sales.
? Implements specials and LTOs and coordinates pop up restaurants, Fooda, etc.
? Manages catering including utilizing catertrax, coordinating with client, menu planning, staffing and set up.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Bachelor's degree or equivalent experience
? Food Service Management experience required
? Retail Food Service Management experience preferred
? Experience with marketing, merchandising and cash handling preferred
? Strong customer service and computer skills required
? SERV Safe certification preferred or willing to become certified
? Note: This client location requires working on site to be fully vaccinated against COVID-19, influenza, MMR, Varicella and Hep B before start date
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About the Company
Aramark
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.